Experienced Branch Coordinator/Customer Service Representative – Healthcare Industry

At arenaflex, we are a critical part of the healthcare process, providing integrated technologies, products, and services across the full continuum of care. With 350+ facilities across the US and 22,000 teammates in over 90 countries, we empower our customers to advance healthcare. Our success starts with our teammates, and we are committed to creating a work environment that fosters growth, learning, and collaboration.

About arenaflex

arenaflex is a Fortune 500 company that has been a leader in the healthcare industry for decades. We are dedicated to providing exceptional customer service and support to our patients and healthcare providers. Our team members are the backbone of our organization, and we strive to create a work environment that is inclusive, supportive, and rewarding.

Job Summary

We are seeking an experienced Branch Coordinator/Customer Service Representative to join our team. As a Branch Coordinator, you will be the first point of contact for patients arriving in person and will provide exceptional customer service through phone and in-person interactions. You will work collaboratively with patients, providers, and other team members to ensure orders are received and processed timely, efficiently, and accurately. This is a critical role that requires strong organizational, problem-solving, and communication skills.

Essential Duties and Responsibilities

* Act as the first point of contact for patients arriving in person, providing exceptional customer service and support.

• Answer inbound calls from customers on a multi-line phone system, providing information, troubleshooting common issues, and escalating queries or concerns when necessary.
• Perform processing duties for the branch, including creating and working with new orders, reviewing multiple systems simultaneously, confirming delivery appointments, verifying insurance, and obtaining authorization of equipment based on payor guidelines.
• Work with sales team, referrals, and/or patients to gather documentation/information needed to meet insurance guidelines, requesting health plan authorizations/information as required.
• Review new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and receive the much-needed care as soon as possible.
• Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
• Perform outbound customer satisfaction calls to patients and referrals.
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment.
• May perform functional tests on certain respiratory equipment.
• Perform other duties as required.

Supervisory Responsibilities

* None

Minimum Required Qualifications

* High School Diploma or equivalent

• At least one year of related work experience
• None

Preferred Qualifications

* At least two years of experience in an office environment, healthcare setting, or call center

• Experience utilizing multi-line phone systems
• Strong organizational, problem-solving, and communication skills

Skills, Knowledge, and Abilities

* Organizing

• Problem Solving/Analysis
• Patient Focused
• Teamwork
• Time Management/Multi-tasking
• Effective communication in person, on the phone, and electronically
• Intermediate to advanced computer skills
• Proficient working within multiple systems at once
• English (reading, writing, verbal)
• Intermediate level math skills

Physical Demands

* While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.

• The employee uses computer and telephone equipment.
• Specific vision requirements of this job include close vision and distance vision.
• Regularly required to use hands to write, use computer or handheld device (tablet), telephone, and use a document imaging system and manipulate documents.
• Regularly required to read documents and write neatly, legibly, and transcribe accurate information and numbers/values.
• Employee continually engages in activities that require talking and hearing.
• This position requires frequent variations including sitting, walking, standing, kneeling, reaching, or stooping.
• Occasionally required to stand, lift, push, or pull objects ranging from 10 lbs - 40 lbs.

Work Environment

* Work is performed in an office setting with exposure to moderate noise and indoor florescent lighting.

Compensation and Benefits

* Competitive hourly rate: $16.44 - $26.69

• Full benefits, including medical, dental, and vision insurance, available on first working day
• 401(k) eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement
• 10% travel between Yuba City, Grass Valley, and Chico

Why Join arenaflex?

* We offer a dynamic and supportive work environment that fosters growth and learning.

• Our team members are the backbone of our organization, and we strive to create a work environment that is inclusive, supportive, and rewarding.
• We offer competitive compensation and benefits, including full benefits, 401(k) eligibility, and tuition reimbursement.
• We are committed to creating a work environment that promotes diversity, equity, and inclusion.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below. Apply for this job We are an equal opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state, or local law. Apply for this job