Principal Technical Writer

Who We Are Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. We’re a cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats. The combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. We’re united in our commitment to customers and grounded in our values, which earned us a place on the Forbes Best Start-up Employers 2022 list. If our mission resonates with you, let’s talk. What We Believe In - Do what’s right for the customer - Be kind and authentic - Deliver great quality - Be relentless Challenges You Will Solve As a Principal Technical Writer at Red Canary, you will have a leadership role in driving the documentation initiatives for the Red Canary’s Security Operations platform. Reporting directly to the Sr. Director of Product Management, this individual will be responsible for leading the design, development, management, and delivery of comprehensive technical documentation for our products and services. The ideal candidate is an expert in technical writing, possesses strong organizational and communications skills, has experience redesigning production documentation from the ground up, and has a proven track record of managing complex and ever-evolving documentation projects.

What You'll Do

• Contribute every day to an organization with an incredible culture, market-leading technology, and a relentless focus on doing what is right for our customers.
• Lead the design and implementation of the documentation strategy.
• Define and implement processes for collecting, authoring, and publishing various types of documentation.
• Collaborate with cross-functional teams—such as engineering, product management, marketing, customer support, and others—to gather information and create accurate, clear, and user-friendly documentation.
• Oversee the creation and maintenance of technical documentation, including user guides, API documentation, FAQs, operation and technical manuals, and release notes.
• Utilize modern tools and technologies to improve documentation processes and deliverables.
• Establish and enforce documentation standards, templates, and best practices.
• Conduct thorough reviews and edits of technical content to ensure clarity, accuracy, and consistency.
• Implement feedback mechanisms to continuously improve documentation quality.
• Track documentation metrics and report on project status, challenges, and successes.
• Stay current with industry trends and best practices in technical documentation.
• Drive the adoption of innovative documentation solutions, such as interactive documentation, video tutorials, and other multimedia formats.
• Identify and implement process improvements to enhance documentation efficiency and effectiveness.

What You'll Bring

• 10+ years of experience in technical writing for B2B software products, with at least 4 of those years spent working on technical products in IT or cybersecurity. If you lack this experience, tell us why your other experience will also help you succeed in this role.
• Bachelor’s degree in Technical Writing, English, Communications, Computer Science, or a related field preferred.
• An inherent curiosity to understand how things work and what makes people tick
• Strong understanding of software development processes and technologies.
• The acumen to make technical concepts approachable for non-technical audiences
• The adaptability to work in a fast-paced hyper-growth organization combined with a desire to learn and grow.
• Excellent written and verbal communication skills.

Targeted base salary range: $133,000 - $180,000 + bonus eligibility and equity depending on experience Benefit Highlights: - 100% Paid Premiums: Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period. - Health & Wellness - Access to mental health services, Employee Assistance Program and additional programs to incentivize healthy habits. - Fertility Benefits: All new hires are eligible for benefits as of their first day. - Flexible Time Off: Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays. - Paid Parental Leave- Full base pay to bond/care for your new child. - Pre-Tax Plans - Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses. - Flexible Work Environment- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US. The application deadline is September 20th, 2024. Why Red Canary? Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary: https://resource.redcanary.com/rs/003-YRU-314/images/RedCanary_2024BenefitsSummary.pdf?version=0 Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Apply tot his job Apply To this Job