Associate Customer Success Manager | Remote

Who We Are + What We Do: Booster is a vibrant, mission-driven organization grounded in the belief that positivity and purpose are essential to creating a workplace where everyone can thrive. We are committed to fostering a culture where our team members feel empowered to achieve their full potential and make a positive impact on the world. Guided by our six virtues: Gratitude, Wisdom, Care, Courage, Grit, and Celebration, we believe in cultivating leaders who change the world. We are a fun and exciting place to work, where every day brings new opportunities to make a difference! At Booster, we empower schools across the nation through innovative and engaging fundraising services. We serve elementary, middle, and high schools nationwide, offering a range of services from Fun Runs to a comprehensive school fundraising platform, from custom gear to product sales. We've proudly helped over 7,500 schools profit more than $600 million in much-needed funds. Our mission is to raise $1 billion for schools by 2027, and we're excited about every step we take toward this goal. Are You Booster’s Next Associate Customer Success Manager? Are you detail-oriented, client-focused, and excited to kick-start your career in customer success? As an Associate Customer Success Manager (CSM) on our Gear team, you’ll play a vital entry-level role supporting school clients and learning the ropes of spiritwear order management. This position is designed as a training track to prepare you for a fully independent CSM role. You’ll assist experienced CSMs with key administrative tasks, order tracking, and internal coordination—all while building meaningful relationships and developing the skills to own client campaigns. With a strong growth mindset and a passion for hands-on learning, you’ll help ensure our schools have an excellent experience from start to finish. How You’ll Impact Booster’s Mission:

• Participate in a structured training program to prepare for the CSM role.
• Shadow and learn from experienced CSMs in client communication, order management, and sales strategy.
• Manage administrative aspects of spiritwear orders: quotes, mockups, invoices, and timelines.
• Communicate with internal teams (design, product, operations) to ensure order accuracy and progress.
• Support client accounts during team absences and begin taking ownership of simpler campaigns.
• Maintain accurate records and support reporting on orders, client activity, and team performance.
• Collaborate cross-functionally with sales, product, and creative teams to strengthen processes.
• Contribute to the efficiency and scalability of the Gear team by reducing turnaround time and boosting team capacity.

What You’ll Bring to the Table:

• Bachelor’s degree (or pursuing one) or equivalent work experience
• Clear, confident communication skills—both written and verbal
• Detail-oriented mindset with strong organizational skills
• Ability to take initiative and follow through reliably
• Adaptability and openness to feedback in a fast-paced environment
• Enthusiasm for learning and a desire to grow within the customer success field

Our Work Environment Includes:

• Technology: A MacBook for your time at Booster & a monthly phone allowance
• Benefits: Medical, Dental, and Vision insurance, plus 401k matching
• Paid Time Off: 10 days PTO, 15+ observed holidays & business closed days, and paid parental leave

Pay: $35,000-$40,000 base pay + commission Want to join our team but don't think this role is the best fit for you? Check out our other job opportunities at ChooseBooster.com. Apply Job! Apply to this Job