[Remote/WFM] Entry Level Help Desk : Remote
Build your professional journey with workwarp, starting as a Entry Level Help Desk : Remote! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort.
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Job DescriptionJob Description 100% Remote: Equipment Provided. 4 month Contract to hire! Paid Training. Top Skills' Details 1. Windows Operating Systems 2. Call Center- Customer Service 3. Troubleshoot connection issues Job Description Provide world-class customer support within a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience. Primary Responsibilities  Answer inbound technical support phone calls, chats and emails.  Consult with customers and provide additional solution in the form of up-selling products and services.  Troubleshoot voice, data, video and connection issues for customers.  Identify, troubleshoot and assist customers with voice, data, video and connection issues.  Answer customer service related questions  Track and record each phone call and provide a detailed description of the call  Provide backup assistance for other Technical Support Representatives Flexible schedule prefered. Bonuses available and possibility for raise after 4 months. Apply Job!Â
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