[Remote-Position] Client Success & Support Manager

This is a fantastic, simple entry-level opportunity for a Client Success & Support Manager! Based in our vibrant Remote office, this role is available now. This position requires a strong and diverse skillset in relevant areas to drive success. This straightforward role comes with a dependable salary of a competitive salary.

 

 

Job Description Growing Finance & Accounting Outsourcing firm that is related to a Top 150 CPA firm is looking to add to its customer success and support team in Hyderabad, India. The firm serves 100s of clients across the USA with a proven model of USA and India-based accounting service delivery teams. Role: Client Support and Success (Mostly in-office with some remote) Client onboarding & transition Training and education of clients on MDK processes & systems Collaboration with internal team and external clients Project and task management Most of the following needed to be successful in the role: Problem solvers/outside-the-box thinkers Love talking to people & comfortable/personable on the phone / video calls Keen task manager and pushing for proactive responses to clients Highly organized & thriving in challenging situations Like to source feedback and act on comments from clients Not afraid to engage in circumstances outside of comfort zone Solving clients' challenges, including issue resolution, answering questions, helping clients, educating clients regarding MDK systems and processes Client satisfaction is the core of day to day activity Build rapport, establish trust, and engage timely with clients Like multi-task, multi-client, multi-team and remote work Build knowledge information that helps in reduction of same client queries Manage tasks and be responsive to client queries timely Ideal Candidate: High School or Bachelor’s degree in Arts / Communication Minimum 3 years of customer support and customer success experience in a service or technology industry related to finance & accounting Well versed in emailing, messaging, written communication & collaboration with clients Experienced in working with remote teams Excellent communication skills, both oral and written Very good with Microsoft products – MS Word, MS Excel, Email and more Nice if you have worked in a USA + India based company(s) Nice to have: Very basic general information about US Accounting or US Tax Job Type: Full-time Pay: ?300,000.00 - ?720,000.00 per year Benefits: Health insurance Provident Fund Apply!

 

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If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.

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