Join Today: Intake Client Specialist
Our team is expanding! We have a new opening for a Intake Client Specialist! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive success. We are prepared to offer a competitive salary to attract a top-tier candidate for this role.
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The Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes. This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday 9:00am-6:00pm with the potential of overtime. Position Responsibilities may include, but not limited to  Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed  Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information  Troubleshoot and resolve account issues as required  Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance  Assist other departments for Intake-related inquiries Required Skills and Experience  High school diploma or equivalent  Basic Microsoft Office skills  Previous Data Entry skills  Strong analytical skills with high attention to detail and accuracy  Ability to problem solve issues in a timely manner  Ability to navigate multiple computer systems, applications, and utilize search tools to find information  Strong verbal, written, and interpersonal communication skills  Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment  Ability to achieve high production and quality standards  Ability to work effectively in both a team and individual environment  Sincerity and passion for helping people  Prior experience adhering to company policies and showing core values  Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits  Must have a quiet workspace that is free from distraction Preferred Skills and Experience  Some college experience or equivalent  Medical Billing terminology Physical Requirements  Repetitive motions that include the wrists, hands and/or fingers  Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods  Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus Our team members enjoy:  Free Breakfast & Lunch  Casual Dress Code  Tiered growth path for promotion starting Day 1  Eligible for Referral Bonuses starting Day 1  Weekly paychecks  PTO, 401k, & a Full benefits package Company Overview Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others. EEO Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status. Apply for this job Apply Job!Â
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This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
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