Airbnb Manager – Guest Communication, Listing Optimization, Property Maintenance

We’re looking for a dedicated Airbnb Manager to take charge of our vacation rental operations. In this role, you’ll handle guest communications, optimize property listings, coordinate maintenance, and manage administrative tasks. Familiarity with third-party tools for bookings, calendar management, and revenue optimization is highly desired.

Responsibilities:

• Guest Communication

• Serve as the primary point of contact for guest inquiries and booking issues.

• Handle post-stay follow-ups to ensure a smooth guest experience.

• Listing Optimization

• Manage and refine property listings on multiple platforms.

• Use SEO best practices and booking tools to boost visibility and drive occupancy.

• Property Maintenance Coordination

• Oversee routine upkeep and cleaning schedules.

• Coordinate with maintenance teams and third-party vendors.

• Conduct periodic inspections to maintain quality standards and ensure compliance with local regulations.

• Tool & Process Management

• Utilize standard tools (such as Guesty, Beyond Pricing, AirDNA) to streamline operations.

• Develop and maintain processes to improve efficiency and guest satisfaction.

• Reservation & Revenue Management

• Monitor reservations and optimize pricing strategies to maximize profitability.

• Handle cancellations, rebookings, and guest resolution issues as they arise.

• Check-In/Check-Out Coordination

• Manage smooth check-in and check-out procedures, ensuring a welcoming experience.

• Administrative & Compliance Tasks

• Keep accurate records and manage property inventory (like linens and consumables).

• Ensure properties meet local STR regulations, licenses, and safety standards.

Requirements:

• Proven experience managing short-term rental properties or similar roles.

• Strong knowledge of listing optimization, guest relations, and revenue management.

• Familiarity with property management software and third-party booking tools.

• Excellent communication skills and a customer-focused attitude.

• Ability to multitask in a fast-paced environment.

Note: Bilingual skills in Spanish are a plus for communicating with a large portion of Hispanic guests and contractors, but are not required.

If you have a history of streamlining property operations and a passion for delivering an exceptional guest experience, we’d love to hear from you.