Customer Advocate
Description:
- As a Client First Center team member, you will engage with customers through various support channels.
- Customer support is essential in modern business operations and is vital across various sectors, including finance, healthcare, and IT.
- Working in customer support provides valuable opportunities for professional development.
- Key skills enhanced through this role include effective communication, problem-solving, dependability, adaptability, and teamwork.
Requirements:
- Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team.
- Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service.
- Strong organizational, planning, and time management abilities.
- Demonstrate empathy, patience, and a positive attitude in all customer interactions.
- Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards.
- Maintain PCI Compliant workspace.
Benefits:
- Competitive pay with wages starting at $14 an hour.
- Fully remote position.
- Earn tuition assistance as you work.
- Mentorship/Coaching opportunities.
- Paid in-person training. (Training will be held in Greensburg, IN)