disney social media customer support job
Full description of the position AMC Networks is home to many of the greatest stories and characters in television and film, and it is the premier destination for passionate and engaged fan communities worldwide.
We curate, produce, and distribute well-known films and television series for a wide range of brands. Our portfolio includes targeted streaming services like AMC+, Acorn TV, Shudder, Sundance Now, ALLBLK, and HIDIVE; Cable networks include AMC, BBC America, IFC, Sundance TV, and WE tv; and two film distribution labels, IFC Films and RLJE Films. The company also runs AMC Studios, our in-house studio, production, and distribution operation behind critically acclaimed and fan-favorite originals like The Walking Dead Universe and the Anne Rice Immortal Universe. AMC Networks International is our international programming business.
We are currently seeking a Customer Journey and Engagement Analyst to join our consumer marketing and media team in New York, New York.
Work Overview We are seeking a Client Excursion and Commitment Investigator who is exceptionally energetic and scientific to join our team. The primary focuses of this position will be the development and optimization of customer journeys, customer engagement, and retention for our streaming services. The ideal up-and-comer will have broad involvement with computerized showcasing, client experience, and information investigation. This position will be under the direction of the SVP, Product Strategy and Business Operations.
Identify key product strategies and features on partner platforms to help inform our owned and operated product roadmap Provide insights and recommendations based on data analysis to drive customer-centric decision-making, including pricing, packaging, and promotional discounting. Close strong analytical skills with the capacity to comprehend and apply complex data. Work with cross-functional teams, including marketing, programming, research, partner management, operations, product, and customer service, to design and execute customer engagement initiatives. Proactively pitch product solutions across the customer lifecycle that encourage sampling and acquisition.
Experience in the streaming services industry is a plus. AMC Networks also offers a comprehensive benefits package that, subject to meeting the eligibility requirements, includes, among other options, medical, dental, vision, prescription drug coverage, a 401(k) plan, a wellness program, tuition reimbursement, paid time off, paid parental leave, and adoption services. Proficiency in CDPs and data analysis tools and software (e.g., Excel, SQL, Mixpanel, mParticle) Highly organized, detail-oriented AMC Networks recognizes the benefits of teamwork in the office, but we offer our employees the option to work from home one day per week.
The business is committed to implementing a nondiscrimination policy in its employment and personnel policies. All applicants are taken into consideration for employment regardless of race, color, religion, creed, alienage, citizenship, gender, gender identity, national origin, ancestry, genetic predisposition or carrier status, age, marital status, familial status, status as a victim of domestic violence, stalking, or sexual assault, sexual orientation, disability, or any other characteristic that is protected by federal, state, or local law.