Careercusp Is Looking For A FULL TIME Help Desk - Weekend Shift
Explore a new role with careercusp as a Help Desk - Weekend Shift - FULLY REMOTE! We're looking for someone to start immediately in this Remote role. This position requires a strong skillset in relevant areas. This position comes with a salary of Competitive salary. Employer Industry: Retail Why Consider This Job Opportunity...
- Opportunity for career advancement and growth within the organization
- Competitive pay and benefits package starting on the 31st day of employment
- Fully remote work opportunity
- Supportive and inclusive work environment
- Chance to work with a team of 19 service desk employees
What To Expect (Job Responsibilities)
- Provide tiered support for call in, email, or chat generated incidents
- Manage incidents using incident management, knowledge base, and request fulfillment processes
- Maintain activity data for timeliness, accuracy, relevancy, escalation, and status
- Intake tickets and be the first remote support person for the organization
- Diagnose and resolve incidents remotely with software and hardware functions
What Is Required (Qualifications)
- 3+ years of experience in a Help Desk role working remotely
- Experience working with POS systems at retail stores
- 6+ months of experience supporting PC software, hardware, and peripherals in an office environment
- Experience working on Microsoft Teams and other Microsoft Suite tools
- Experience using Cisco Jabber for phone calls
How To Stand Out (Preferred Qualifications)
- Bilingual in Spanish
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