Remote After Training - Call Center Representative
Description Responsible for making outbound calls to shareholders using a shareholder call list provided by Okapi Provide customer service to registered shareholders through inbound and outbound call lists. Educate shareholders on various corporate actions, board and shareholder proposals voting options. Track and monitor outstanding issues and provide clients with timely updates. Log information into Access Database Assist in the development of campaign themes to ensure the proper narrative is being communicated. Fast paced call center environment where you are expected to make 20-25 calls/hr The app only uses our 800 toll free number to call, so their personal cell phone lines would never show up on caller ID. Additional Skills & Qualifications ? *TRAINING ONSITE; THEN REMOTE** 2PM-10PM EST (2) HIGHLY ENCOURAGED TO WORK SATURDAYS (OVT) - Shift 9-4PM(EST) For all Saturday remote shifts, it is 10:00am to 4:00pm EST. The call center is offline from 4:00 pm EST onwards on Saturdays. This would still apply to anyone that is working in a different time-zone. Equipment needed: Laptop/PC - No Chromebooks, or tablets. Apple devices cannot be older than 2018 ? Windows 11 Pro ? MacOS 13 or higher Cell Phone Requirements: (Must have smart phone for authentication and VPN access) ? Android Version 11 ? iOS Version 16 Must have reliable internet connection (Min 50 Download / 11 Upload Speeds) https://www.speedtest.net/ Strong and articulate communication skills Being able to multitask between inbound and outbound calls Someone who doesn't need to be monitored and can be proactive during slower times Candidates can expect a 40+ hr work week during busy season. Experience Level Expert Level Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: ? Medical, dental & vision ? Critical Illness, Accident, and Hospital ? 401(k) Retirement Plan ? Pre-tax and Roth post-tax contributions available ? Life Insurance (Voluntary Life & AD&D for the employee and dependents) ? Short and long-term disability ? Health Spending Account (HSA) ? Transportation benefits ? Employee Assistance Program ? Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 6, 2025. About TEKsystems and TEKsystems Global Services We?re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We?re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We?re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We?re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply Job!