Director, UX Research

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

At Smartsheet, our mission is to empower anyone to drive meaningful change. We're hiring a Director of UX Research to join our world class UX Research team. Researchers at Smartsheet come from a diverse range of traditional and non-traditional backgrounds. We apply a wide range of research methodologies, HCD practices, and a deep understanding of our customers to create efficient, powerful, and intuitive user experiences that drive business results. As a leader of the UX team, you'll shape the future of work.

About UX Research And The Role

As Director of UX Research, you’ll lead a high‑performing team responsible for uncovering deep customer insights that drive strategic product decisions and measurable business impact. You will own the research roadmap for Smartsheet’s Enterprise work management and administration capabilities (Portfolio Management, Resource Management, Security, Administration), ensuring our platform scales seamlessly for our largest customers and most complex use cases.  

You will report directly to our Senior Director of UX Research & Product Operations located in our Bellevue, WA office or you may work remotely from anywhere in the US where Smartsheet is a registered employer.

You will

• Mentor and grow a team of mixed‑methods UX researchers, fostering a culture of continuous learning, collaboration, and inclusion.
• Build a deep understanding of our product, our customers, and our business.
• Collaborate cross‑functionally with Product, Design, Engineering, and GTM stakeholders to align research priorities with business goals.
• Define and drive high‑impact research initiatives, balancing strategic and tactical needs..
• Synthesize UX research with direct and indirect sources of data such as market intelligence, competitive analysis, and product analytics to identify patterns and opportunities.
• Translate complex findings into clear, concise narratives and actionable recommendations.  Present and drive discussions of insights with stakeholders at all levels.
• Build and optimize scalable research programs and best practices to advance Smartsheet’s UX maturity.
• Model leadership principles, strategic thinking, resilience, growth mindset, and top notch presentation and storytelling skills for our entire team of Researchers, Designers, and Content writers.

You Have

• 10+ years of UX research experience on digital products, including 5+ years in leadership roles
• Proven track record of delivering research that drives measurable business outcomes
• Expertise in quantitative and qualitative methods paired with the ability to make judgment calls when needed
• Exceptional written and verbal communication skills; ability to influence and facilitate discussion at all levels
• Demonstrated success building and scaling research programs, processes, and platforms
• Experience with B2B products that support business productivity, project management, or processes.
• Passion for mentoring, fostering inclusive team cultures, and driving cross-organizational alignment

Current US Perks & Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.

Get to Know Us

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, and Bulgaria. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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