All jobs

Connectivity Specialist (LATAM)

100% Remote Full-time Open now

Who we are

Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that!

Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona.

⭐ About the role

At Lodgify, we are hiring aTechnical Customer Support Specialistto join our teamfully remote from any location in Latin America or the Caribbean!

We’re seeking a tech-savvy professional to become an expert in the Lodgify software. In this role, you’ll use that expertise to provide technical support, troubleshoot complex issues, and ensure high customer satisfaction through exceptional service. You will assist our customers in connecting Lodgify with the main reservation platforms integrated with Lodgify (i.e. Airbnb).And in cases of connection issues, we expect you totake the initiative in finding the root causeand solve it whenever possible, by investigating the problem while assisting the customers!

⭐ How will you make an impact?

  • Provide guidance to users on different connection types.
  • Proactively troubleshoot more complex technical issues with clients, related to our platform integrations.
  • Take appropriate action and guide customers to resolve their issues.
  • Respond to requests for assistance via email, tickets, or chats.
  • Deliver excellent customer service, ensuring high satisfaction.
  • Maintain strong client relationships through phone, chat, email, and screen-sharing support.
  • Report customer feedback and issues to relevant teams and follow up as needed.
  • ⭐ What makes you a great fit

  • Experience in technical customer support or a similar role.
  • Strong verbal and written communication skills in English.
  • Patience, attention to detail, and strong logical thinking.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk.
  • Positive attitude and a strong sense of responsibility.
  • Eagerness to learn about technology.
  • ⭐ How can you earn extra bonus points?

  • Familiarity with major OTAs (e.g., Airbnb, Booking.com, HomeAway/VRBO, Expedia) is a plus!
  • Additional Information

    Why you’ll love us:

    You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

    What's in it for you?

    The freedom to work from home.

    Salary in EUR/USD!

    ️We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.

    Great culture & working environment with an international team of over 60 different nationalities.

    Travel to our yearly team-buildingevents at company's expense.

    Boost your earning potential with our referral program that offers paid compensation.

    Dive into a career adventure with endless opportunities for growth and development.

    Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

    So, what are you waiting for? Apply now!

    All applications and CVs must be submitted in English

    apply to this job

    You might also like

    Enterprise Account Executive

    100% Remote Full-time

    Office Manager

    100% Remote Full-time

    Manager, Marketing Analytics

    100% Remote Full-time

    Lifecycle Marketing Manager (Contractor)

    100% Remote Full-time

    Senior Client Partner

    100% Remote Full-time

    People Business Partner

    100% Remote Full-time

    Support Engineer

    100% Remote Full-time

    Alternance - Contrôleur de gestion H/F/X

    100% Remote Full-time

    Information Security Engineer

    100% Remote Full-time

    Enterprise Account Executive, Mexico

    100% Remote Full-time

    Experienced Part-Time Remote Data Entry Specialist – arenaflex Part-Time

    100% Remote Full-time

    Experienced Live Chat Support Agent – Deliver Exceptional Customer Experience from the Comfort of Your Home

    100% Remote Full-time

    Senior Manager Compliance and Legal Advisor, Data Privacy and Cybersecurity

    100% Remote Full-time

    Course Lecturer for « Anglais Santé » program by Dialogue McGill

    100% Remote Full-time

    Experienced Freelance Mental Health Chat Therapist – Join arenaflex in Revolutionizing Access to Quality Mental Health Support

    100% Remote Full-time

    Experienced Part-Time Remote Data Entry Administrative Assistant – Flexible Work Opportunity at arenaflex

    100% Remote Full-time

    Experienced Customer Service Agent – Part-Time Data Entry Position at arenaflex

    100% Remote Full-time

    Experienced Full Stack Virtual Assistant – Data Entry, Administrative Support, and Customer Service with Flexible Remote Work Arrangement at Blithequark

    100% Remote Full-time

    TRUCK DISPATCHER

    100% Remote Full-time

    Senior Content/Communications Writer – Crafting Compelling Stories for Amazon's Global Audience

    100% Remote Full-time