Bilingual Call Center Advocate, Fluent Mandarin and Cantonese

Description: • The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. • The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. • This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience. Requirements: • High School diploma or equivalent required, some undergraduate education preferred • 1 year of customer service experience, call center environment experience preferred • A flexible and positive attitude • A friendly and nurturing attitude toward our patient population of older adults • Experience with EMR (Electronic Medical Record) documentation preferred • Ability to multitask, prioritize, and manage time effectively • Outstanding phone demeanor and etiquette • High level of integrity • Proficient PC skills, including basic Microsoft Excel skills • Spanish, Mandarin, Cantonese, or Polish speakers preferred • US work authorization • Someone who embodies being “Oaky” Benefits: • Paid vacation, sick time, and investment/retirement 401K match options • Health insurance, vision, and dental benefits • Opportunities for leadership development and continuing education stipends • New centers and flexible work environments • Opportunities for high levels of responsibility and rapid advancement • Company-provided work-from-home equipment, including a laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet adapter Apply Job!