Work at Home Customer Service Agent (Full-Time & Part-Time) (VA)

Employer Industry: Business Process Outsourcing (BPO) Why Consider This Job Opportunity • Salary up to $16.10 per hour • Opportunity for career advancement and growth within the organization • Regular raises based on tenure and performance • Fun and engaging work environment with a casual dress code • Incentives and prizes including cash, electronics, and vacation trips • Paid time off and medical benefits available after 30 days of employment What To Expect (Job Responsibilities) • Listen to customers, understand their needs, and resolve customer issues • Utilize systems and technology to complete account management tasks • Recognize sales opportunities and apply sales skills to upgrade services • Explain and position products and processes with customers • Ensure first call resolution through problem-solving and effective call handling What Is Required (Qualifications) • Must be 18 years of age or older • High school diploma or equivalent • Excellent organizational, written, and oral communication skills • Ability to type swiftly and accurately (20+ words a minute) • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) How To Stand Out (Preferred Qualifications) • Experience in customer service or sales • Ability to evaluate, troubleshoot, and follow up on customer issues • Strong team orientation and customer focus • Aptitude for conflict resolution, problem-solving, and negotiation skills #BusinessProcessOutsourcing #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. Apply Job!