Customer Service Rep 2 (remote) Las Vegas, NV

Employer Industry: Government Services Why Consider This Job Opportunity... • Salary up to $17.20 per hour, with additional Health and Welfare compensation of $4.57 per hour for cleared employees • Full coverage of employee-only medical, dental, and vision premiums for those working 40 hours per week • Opportunity to work remotely from home • Engage in a structured and professional environment with training support • Chance to assist customers in critical loan operations, making a significant impact on client satisfaction • Must live within a 75-mile radius of an SBA badging facility in Las Vegas, NV for security clearance purposes What To Expect (Job Responsibilities) • Provide exceptional customer service in all interactions • Handle customer inquiries through phone and email while maintaining quality metrics • Participate in training sessions and apply knowledge to enhance service delivery • Use data analytics to identify call trends and report findings • Escalate critical issues to supervisors or management as necessary What Is Required (Qualifications) • High School diploma or GED • Minimum of 1 year of contact center or related customer service experience • At least 6 months of computer experience in a business environment • Must be able to obtain and maintain a Public Trust Security Clearance • Must be a US Citizen How To Stand Out (Preferred Qualifications) • Bilingual in Spanish • Bachelor's degree • Prior experience supporting the Small Business Administration #GovernmentServices #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!