Academic Support Coordinator

Description Franklin University, a private, independent, accredited, not-for-profit University located in Columbus, Ohio invites applicants for its part-time (up to 28 hours per week) Academic Support Coordinator position. This position provides support to the university's academic support programs by facilitating communication between the department, workshop facilitators, tutors, and faculty... Provide customer service to students, faculty and staff through phone and email. Conduct target outreach calls to help pair students with support needed. Conduct CRLA certification training with tutors to maintain our high standard of tutor training. This role will work a remote schedule. Duties and Responsibilities: • Providing customer service to students, faculty, and staff, scheduling tutoring appointments • Answering the telephone and responding to emails regarding academic support, and other general office duties. • Facilitating School of Education Praxis remediation tutoring • Confirm workshop facilitator emails • Check and update website each term with new schedules and information • Conduct target outreach calls • Send recording links to Slate Communication Specialist • Recordings • Create video tutorials on short topics • Conduct CRLA trainings with tutors Qualifications, Preferred Skills and Characteristics: A bachelor's degree in a related field and a minimum of 1 to 2 years of experience in higher education administration or a related field is required. Candidates must possess excellent written and interpersonal communication, computer and customer service skills. Demonstrated ability to identify, define, and evaluate problems and create appropriate strategies and solutions. Must be a self-starter, organized, and detail-oriented. Additional Notes: • Occasional evening and weekend support needed About Franklin University Founded in 1902, Franklin University has built its reputation on removing barriers to higher education for ambitious adults who must balance their educational goals with other commitments. Accredited and nonprofit, Franklin has earned its long-standing reputation as an innovator in online education. The University offers applied, in-demand undergraduate, master's and doctorate programs that enable adult learners to achieve their educational and professional goals. From entrepreneurs to CEOs, more than 50,000 Franklin alumni can be found around the world contributing to the communities in which they live and work. Franklin offers a competitive benefits package, incentive program and free parking. In addition, Franklin provides free undergraduate tuition for employees and immediate family members, graduate tuition assistance for full-time employees and immediate family members, and a discount on doctoral tuition for employees. Franklin University is committed to creating a respectful and inclusive educational and workplace environment. Franklin does not discriminate on the basis of age, religion, race, ethnicity, color, national origin, ancestry, immigration status, sex, sexual orientation, gender identity or expression, marital or familial status, disability, or veteran or military status Apply Job!