Chat Support Specialist

Description: ? Answer 2-3 incoming chats using LiveEngage, (LivePerson) platform ? Consult customers on enhancing the value of their contact lens purchase ? Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats ? Provide top notch customer service in a fast-paced, dynamic environment ? Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment ? Maintain high performance metrics including revenue per call, quality, availability, and dependability ? Live our company values: Big Hearted, Unconventional, Tenacious, Better Together Requirements: ? High school diploma or equivalent experience ? 2-3 years minimum customer service experience ? Great typing skills (at least 40 words per minute) and technical proficiency ? Reliable internet connection and speeds of 20 mbps... download and 10 mbps upload, or better ? A private, dedicated workplace, free from interruption or distraction that promotes confidentiality ? Positive, driven and solution-oriented mentality ? Ability to show up to work on time and work your scheduled shift Benefits: ? Monthly performance bonuses for those who qualify ? Ownership of your development with support from leaders dedicated to fostering growth ? Bi-annual performance reviews ? Amazing medical, dental, and vision coverage ? 401(k) match ? Free eye exams for your immediate family and dependents ? Deep discounts on contact lenses, glasses lenses and glasses frames ? Tuition reimbursement for eligible courses Apply Job!