Senior Sales Support Specialist

Job Title: Senior Sales Support Specialist

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for a Senior Sales Support Specialist to join our team. Today. We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of... administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future! You Have • 3+ years of relevant working experience • Knowledge of Microsoft products including Word and Excel (can perform advanced functions) • Have necessary skills for email, phone and video communication • Handle confidential information with complete integrity • Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines • Accustomed to identifying and recommending corrective action for moderately complex issues • Experience following scripts and processes according to contractual agreements • Experience learning new technology and data You Will • Maintain quote documentation with accurate pricing and configurations • Prepare quotes for contract renewals • Ensure the integrity of client information is maintained in the database systems • Manage Excel (can perform advanced functions) • Perform bookings (Purchase Order processing) and booking reconciliation • Grow skill and expertise to perform quality assurance and begin to identify areas for improvement • Focus on customer needs and communicate with Senior Sales Support staff and management. • Handle medium to high priority escalation items, while escalating most complex items to management for review and consideration • Maintain Knowledge Base Tools, including a CRM • Identify and call out operational risks to management for review and consideration • Participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role Our Benefits and Perks • Various medical, dental, vision plan and life insurance programs • Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts • Paid time off, disability programs and paid parental leave. • Rewards and recognition programs • Wellness Incentive Program • Learning and Development Programs • Base salary of $35,000 ($16.83 hourly) Virtual First and Remote Work Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required. Uninterrupted home-based internet is required in your home to attend and host video calls, a minimum bandwidth speed of 20mbps is important. Location: USA, TN, Work-at-Home Language Requirements: English (Required) Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: • English • Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here Apply Job!