[Remote] Client Operations Manager

Note: The job is a remote job and is open to candidates in USA. Craft Digital is seeking a Client Operations Manager to enhance their operational efficiency as they scale. The role involves coordinating client onboarding, ensuring client success, managing internal operations, and supporting business development initiatives.

Responsibilities

• Coordinate opportunities: follow up after discovery calls, organize notes and proposals, keep the CRM clean, schedule meetings, and research companies before calls
• Run client onboarding: set up Slack channels, Drive folders, portals, and internal docs; manage invoices, subscriptions, and payment workflows
• Drive client success: maintain regular communication, coordinate recurring meetings and reports, triage support requests, and drive reviews and referrals
• Keep internal operations organized: coordinate with developers, maintain visibility into what's moving and what's stuck across projects and comms
• Support business development: coordinate LinkedIn engagement and outreach, maintain pipeline organization, and support ongoing BD initiatives

Skills

• Extremely organized
• Build systems instead of fighting fires
• Proactive and self-directed
• Strong written and verbal communicator
• Tech-fluent: learn new tools quickly and not intimidated by AI or automation
• Comfortable in Slack, ClickUp, Google Workspace, CRMs, and AI tools
• Ability to juggle multiple conversations, projects, and priorities without dropping the ball
• Experience in agencies, startups, SaaS, or client services
• Familiarity with AI, automation, or operational systems
• Background in client onboarding or lifecycle management
• Bias for process improvement
• West Coast or Mountain Time preferred

Company Overview