Telehealth Nurse – Specialty Pharmacy Patient Support

Job Summary We are hiring a full-time Registered Nurse to join the patient services team at an established specialty pharmacy organization. In this telehealth-based role, you will provide one-on-one clinical support to patients prescribed complex specialty medications, helping them start and stay on therapy with confidence. Your day-to-day will include virtual consultations, personalized coaching, benefits and insurance guidance, and ongoing follow-up to ensure patients feel supported throughout their treatment. This role is best suited for a nurse who is energized by meaningful patient relationships, comfortable working independently in a remote setting, and experienced navigating the specialty medication landscape.

• Duties
• Conduct virtual one-on-one consultations with patients to provide education on their prescribed specialty therapy, expected outcomes, and how to manage their treatment at home
• Coach patients on adherence strategies and self-management techniques using supportive, motivational communication
• Help patients understand their insurance coverage, work through prior authorization processes, and connect them with financial assistance programs when needed
• Serve as a consistent, trusted point of contact throughout the patient's treatment journey
• Collaborate with physician offices, specialty pharmacies, and clinical teams to remove barriers and keep patients on track
• Document all patient interactions accurately and in full compliance with HIPAA requirements
• Recognize and report safety concerns, adverse reactions, and product issues following established procedures
• Requirments:
• Active, unrestricted RN license in good standing (ASN or BSN required)
• Minimum 2 to 3 years of nursing experience
• Comfortable conducting patient consultations in a virtual environment
• Strong communication skills with the ability to simplify complex clinical information for patients
• Experience working alongside physician offices, pharmacies, or other clinical stakeholders
• Organized, self-directed, and able to manage a patient caseload without direct supervision
• Proficient in Microsoft Office Suite
• Preferred Requirements:
• Background in telehealth nursing, case management, or a patient support program
• Experience with specialty medications, biologics, or patients managing complex chronic conditions
• Knowledge of insurance verification, prior authorization, or patient assistance programs
• Familiarity with adverse event and product complaint reporting processes
• Bilingual in English and Spanish a plus

Pay: $70,000.00 - $90,000.00 per year

• Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance
• Application Question(s):
• Do you have experience working in a telehealth, remote patient support, or call center nursing role?
• Have you worked with patients managing specialty medications, biologics, or complex chronic conditions outside of a hospital setting?
• Do you have experience navigating insurance processes such as prior authorizations, benefits verification, or patient financial assistance programs?
• Language:
• Spanish (Preferred)

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