(1455) AJO/CJA Solutions Consultant
Join Nortal for your next big adventure. We are seeking a AJO/CJA Solutions Consultant to join our team, grow with us, and teach us a few things along the way. Why join Nortal Say Goodbye to Micromanagement: We champion autonomy, open communication, and respect for diversity as our core values. Outcomes Over Hours: We believe in a work model focused on impact, providing you with the flexibility to balance your professional success with your personal well-being. Vibrant Community: Join our close-knit LATAM remote team and connect through tech talks, virtual coffee breaks, and team-building activities. Support from Day One: Our People Care team is here to support you throughout your journey, from wellness check-ins to professional growth. Our benefits ✨ Competitive USD salary. 100% remote work: While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM. Paid off & national holidays: Take the time you need according to your country’s regulations while receiving your full salary. Sick leave: Focus on your health without stress. Take the necessary time to recover and feel better. Annual credit: Spend it on the perks you love to enhance your work-life balance. Team-building activities: Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community. Birthday off: Enjoy an extra day off during your birthday week to celebrate in style with friends and family. About the project As an AJO/CJA Solutions Consultant, you will bridge the gap between complex business strategies and cutting-edge technical execution within the Adobe Experience Cloud ecosystem. You will serve as the trusted advisor for enterprise clients, architecting and implementing end-to-end solutions that leverage Adobe Journey Optimizer (AJO) for real-time orchestration and Customer Journey Analytics (CJA) for deep, cross-channel insights. What you’ll do Configure Adobe Journey Optimizer environments, including business rules, decision policies, and offer management. Define journey parameters, event triggers, and audience entry criteria. Establish governance frameworks for journey development and testing. Channel Integration: Configure and validate channel connections including email, SMS, push notifications, and web. Ensure proper data flow between AJO and downstream delivery systems. Troubleshoot integration issues and coordinate with technical teams on resolution. Design and build customer journeys based on business requirements. Configure journey logic, including conditions, splits, wait times, and actions. Validate journey behavior through testing and iterate based on results. Connect Customer Journey Analytics to AEP data sources. Configure data views, calculated metrics, and attribution models. Build reports and dashboards that provide visibility into journey performance and customer behavior. Write basic scripts and queries when configuration alone won't solve the problem. Modify existing code for minor customizations. Debug and troubleshoot technical issues without consistent escalation. Comfortable reading and understanding API documentation. Partner with automation developers on campaign execution. Provide functional requirements for custom development work. Support QA testing and production deployment activities. What makes you a great fit 🎯 Bachelor's Degree in Computer Science, Engineering, or a related field. 4+ Years of experience working with Adobe Experience Platform products. Hands-on configuration experience with Adobe Journey Optimizer. Working knowledge of Customer Journey Analytics. Experience integrating marketing channels (email, SMS, push, web). Understanding of audience segmentation and personalization strategies. Ability to translate business requirements into technical configurations. Basic scripting ability (JavaScript, SQL, or similar). Comfortable working with APIs and reading technical documentation. Advanced English Level is required for this role, as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons. Global Impact, Local Culture 🌍 For over 25 years, we’ve been shaping digital transformation, delivering complex solutions for global enterprises and public sector organizations. Today, we are at the forefront of an AI-driven transformation era, helping organizations turn data into real business value. By combining deep domain expertise with data and AI, we design solutions that create immediate impact while scaling for the future. We believe complexity doesn’t have to mean complicated, and that the best solutions are those that work in the real world, not just on paper. That’s why our clients trust us with their most ambitious, business-critical initiatives. Apply now and let’s shape the future of technology together! 🧑💻 By applying to this position, you authorize Nortal to collect, store, transfer, and process your personal data in accordance with our Privacy Policy. For more information, please review our Privacy Policy. Apply To This Job