[Remote] Operations Engineer

Note: The job is a remote job and is open to candidates in USA. Verra Mobility is responsible for remote technical support and oversight of roadside monitoring and enforcement implementations. The Operations Engineer will focus on building, integrating, automating, and supporting platforms to ensure the reliability and operational stability of roadside operations and IT infrastructure.

Responsibilities

• Design, develop, and implement integration solutions across multiple platforms, ensuring data, workflows, and monitoring tools interoperate seamlessly
• Build and maintain automation tools using Python, PowerShell, C++, other scripting languages and GitHub (revision control) to reduce manual work, improve accuracy, and streamline troubleshooting
• Administer, maintain, and troubleshoot Windows Server environments, including server performance, system services, patching, Active Directory integrations, Group Policy management, and infrastructure reliability. Support virtualization platforms and enterprise infrastructure components as needed
• Perform advanced troubleshooting across servers, applications, databases, networking, storage, and enterprise systems to identify root causes and restore service quickly. Support escalated operational and infrastructure incidents in a 24x7x365 environment
• Work closely with Operations Technicians and Supervisors to understand frontline needs, translating them into scalable engineering solutions that improve uptime and service quality
• Develop and maintain monitoring, alerting, and diagnostic tools that ensure roadside equipment and supporting platforms run at peak efficiency
• Lead and contribute to engineering initiatives, including platform rollouts, API integrations, and system upgrades, ensuring projects are completed on schedule and aligned with business goals
• Ensure engineering solutions support SLA compliance and help operations teams deliver consistent, high-quality service
• Identify opportunities for improved efficiency in system monitoring, incident resolution, and configuration management; design and implement solutions that scale
• Develop detailed documentation, runbooks, and training materials to ensure engineering solutions can be adopted and maintained effectively by operations teams
• Engage in agile ceremonies (daily stand-ups, backlog refinement, sprint planning) to align engineering deliverables with operational needs and company objectives
• Provide advanced technical support for complex incidents, collaborating with operations teams to resolve issues quickly and permanently

Skills

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field; or equivalent combination of education and experience
• Minimum of 5–7 years of experience in system integration, platform development, or operations engineering
• Experience administering and troubleshooting Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, IIS, patch management, and server performance tuning
• Strong proficiency in Python, Java, C++, PowerShell, and other scripting languages for automation, with hands-on experience in GitHub-based development workflows
• Experience with Oracle and SQL Server databases for integration, data analysis, and troubleshooting
• Demonstrated experience with APIs, system integrations, and automation frameworks
• Strong understanding of enterprise IT infrastructure, including networking fundamentals, storage systems, system monitoring platforms, and endpoint/server troubleshooting
• Proven ability to design and implement tools that improve operational performance, monitoring, and troubleshooting
• Strong collaborative skills with experience working closely with operations teams, translating operational needs into engineering solutions
• Excellent problem-solving, communication, and decision-making skills with the ability to work in a fast-paced, 24x7x365 environment
• Successful completion of the Nlets fingerprinting background assessment
• Experience with virtualization technologies such as VMware or Hyper-V
• Experience developing web-based applications and working with load balancers
• Experience with enterprise monitoring and logging tools such as SolarWinds, PRTG, Splunk, SCOM, or similar platforms
• Preferred experience with CI/CD pipelines and deployment practices
• Familiarity with cloud platforms (Azure, AWS, or GCP) and their integration with enterprise applications
• Advanced skills with Microsoft Suite (Excel, Word, PowerPoint), with preferred experience in Power BI, Visio, and Outlook
• Agile/Scrum certification (Scrum Master, Product Owner, or Scrum Fundamentals) is preferred

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