[Remote] Mission Success Operations Manager

Note: The job is a remote job and is open to candidates in USA. Skydio is the leading US drone company and the world leader in autonomous flight, focusing on empowering a diverse audience of drone users. The Mission Success Operations Manager will lead the optimization and scaling of processes for the Mission Success team, ensuring customer success and efficient operations across various verticals.

Responsibilities

• Build scalable processes for Mission Success teams, promoting consistency and decreasing response times to our customers and internal stakeholders. This role will focus on the post-sales journey
• Ideate, build, roll-out, and maintain more team resources (e.g. dashboards and alerting)
• Navigate and partner with other teams to ensure integration of our systems of record (e.g. revenue operations)
• Inject AI and Automation into workflows to drive efficiency and improve our level of service
• Own the outcomes of your projects, implementing them across a large organisation of senior customer leaders and stakeholders
• Keep a customer first approach by learning and understanding our customer use cases and needs
• Success in this role will be measured by:
• Decreasing the time required to prepare for and document customer touch points
• Decreasing manual steps in the customer journey
• Increased usage of our sources of truth by our GTM partners

Skills

• Ability to travel 10% of the time
• Expertise in automation, Salesforce workflows, and data systems (e.g. databricks)
• Proven ability to implement AI in a scalable process
• SQL and API experience
• Ability to translate team needs into scalable, reliable processes
• Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on tight schedules
• Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts

Benefits

• Equity in the form of stock options
• Comprehensive benefits packages
• Relocation assistance
• Group health insurance plans
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan

Company Overview