[Remote] Service Delivery and Premium Support Engineer

Note: The job is a remote job and is open to candidates in USA. NETGEAR is seeking a highly skilled Professional Services & Premium Support Engineer to support our growing ProAV business in the US. This role involves extensive travel to customer sites, delivering Professional Services and supporting critical AV over IP environments, combining hands-on deployment and real-time troubleshooting.

Responsibilities

• Deliver Professional Services engagements for AV over IP deployments, including design validation, configuration, commissioning, optimization, and health checks
• Travel extensively across the US to customer sites, including multi-day on-site engagements and flexibility to support urgent situations
• Act as the L3 escalation point for Premium Support customers
• Work on-site during installations, go-lives, and live or near-live events
• Design and troubleshoot AV networks supporting Dante, AES67, NDI, and ST2110/IPMX
• Manage multicast environments, ensuring proper IGMP behavior, QoS, VLAN segmentation, and bandwidth control
• Support and troubleshoot PTP timing environments
• Handle multi-vendor interoperability challenges
• Perform deep technical analysis using packet captures and diagnostic tools
• Act as a trusted technical advisor on-site with customers and partners
• Collaborate with Systems Engineers and Sales teams for pre-sales support
• Document findings, solutions, and best practices
• Provide feedback to Product and Engineering on field observations and customer needs

Skills

• 5–10+ years of experience in network engineering, AV integration, or Professional Services
• Strong expertise in IP networking including multicast, VLANs, QoS, and switching
• Hands-on experience with AV over IP technologies: Dante, AES67, NDI
• Exposure to ST2110, IPMX, and PTP timing environments preferred
• Experience in AV environments such as corporate AV, live production, or broadcast
• Strong troubleshooting and diagnostic skills in complex, live environments
• Proven experience working on-site with enterprise customers and system integrators
• Willingness and ability to travel extensively across the US
• Strong written and verbal communication skills with both technical and non-technical audiences
• Relevant certifications: Dante Level 2+, AVIXA CTS, CCNP, or equivalent
• Comfortable in a field-based, travel-heavy role and thrives in dynamic environments
• Calm under pressure in critical, time-sensitive situations
• Highly independent and decisive with strong judgment in the field
• Customer-first mindset with a focus on outcomes and satisfaction
• Execution-focused with strong organizational and follow-through habits
• Strong interpersonal skills and collaborative across internal teams

Benefits

• Offers Equity
• Offers Commission
• Remote
• Extensive travel across the US required
• Opportunities for Growth
• Contribute to the development of service offerings and delivery methodologies
• Participate in lab environments and reference design development
• Play a role in shaping the evolution of NETGEAR’s Premium Support program

Company Overview