Experienced CLUB Customer Service Outfitter – Membership Sales, Account Servicing & Outdoor Retail Experience at arenaflex

About arenaflex and the Opportunity

arenaflex is a destination where passion for the outdoors meets world-class retail hospitality. We are seeking an enthusiastic, customer-focused, and sales-driven CLUB Customer Service Outfitter to join our front-line team. In this role, you will be the face of arenaflex's exclusive loyalty program, welcoming guests, demonstrating the tangible value of CLUB membership, and delivering an exceptional experience that keeps customers coming back. If you thrive in a fast-paced retail environment, love building genuine relationships, and are motivated by both personal goals and team success, this is your chance to grow with an organization that celebrates the outdoor lifestyle.

Position Summary

The CLUB Customer Service Outfitter at arenaflex is responsible for delivering best-in-class service to every guest while actively promoting the benefits of CLUB membership. You will serve as the resident product and program expert, executing account servicing, new member acquisition, activation processes, and CLUB sales activities. Beyond transactional work, you will act as a brand ambassador and peer coach, helping to shape a culture of service excellence throughout the store. Your contributions will directly influence membership growth, customer satisfaction metrics, and overall store performance.

Key Responsibilities

• Deliver World-Class Customer Service: Champion a customer-first mindset in every interaction, ensuring each guest enjoys a pleasant, productive, and memorable shopping experience at arenaflex.
• Proactively Engage Guests: Warmly greet customers, identify opportunities to introduce them to arenaflex CLUB membership, and provide existing members with exclusive, tailored experiences.
• Execute CLUB Operations: Carry out all arenaflex CLUB operational, promotional, and compliance programs with accuracy and consistency.
• Demonstrate Products with Confidence: Serve as a knowledgeable product expert, showcasing merchandise features, benefits, and real-world applications to help customers make informed decisions.
• Stay Informed on Promotions: Remain up to date on advertised sales, current campaigns, and in-store events to maximize every customer interaction.
• Meet and Exceed Performance Goals: Contribute to individual and store-level metric goals, including membership acquisition, activation, retention, and overall sales objectives.
• Maintain an Organized CLUB Booth: Keep CLUB inventory accurate, displays refreshed, and the booth area clean, organized, and inviting at all times.
• Provide Full Member Experience: Process payments, answer account inquiries, assist with applications, and resolve membership questions with professionalism and care.
• Deliver Accurate Reporting: Provide daily feedback, activity reports, and updates in a timely and precise manner to support store leadership.
• Act as a Peer Coach and Advocate: Offer recognition, encouragement, and support to fellow team members, serving as a positive representative of the CLUB program.
• Support Across the Store: Flex to assist in other areas of the store as business needs dictate, demonstrating a team-first attitude.
• Perform Additional Duties: Take on other responsibilities as assigned to support the broader success of arenaflex.

Essential Qualifications

• Education: High school diploma or equivalent experience required.
• Experience: 0 to 2 years of experience in customer service, retail, sales, or a related field. Prior membership or loyalty program experience is a plus but not required.

Knowledge, Skills, and Abilities

• Organizational Excellence: Strong organizational skills with keen attention to detail in all tasks and interactions.
• Customer Service Foundation: Demonstrated experience working in a customer-facing environment where satisfaction and engagement were top priorities.
• Communication Skills: Excellent verbal and written communication skills, with the ability to connect authentically with diverse guests.
• Adaptability: Comfortable learning and adapting to new processes, procedures, and technologies.
• Self-Motivation: Driven, proactive, and capable of working independently with minimal supervision.
• Sales Mindset: Ability to identify opportunities, influence decisions, and close memberships while maintaining a consultative approach.
• Team Collaboration: A natural coach and collaborator who uplifts peers and contributes to a positive workplace culture.

Physical Requirements

• Stand and/or walk for the duration of the shift to assist customers on the sales floor.
• Hear well enough to maintain constant communication with team members and guests.
• Perform repetitive motions involving the wrists, hands, and/or fingers throughout the shift.
• Constantly assess the accuracy, neatness, and thoroughness of assigned work.
• Lift and move objects up to 20 pounds frequently.
• Occasionally ascend or descend ladders, stairs, and step stools.
• Occasionally work in noisy, high-energy retail environments.

Travel Requirements

No travel is required for this position. All work will be performed on-site at the designated arenaflex retail location.

Independent Judgement

The CLUB Customer Service Outfitter performs duties under general supervision, using established procedures and sound judgment to resolve routine challenges. You will often make recommendations that influence work procedures, policies, and practices, and exercise occasional independent judgment to complete assignments effectively and efficiently.

Career Growth and Learning Opportunities at arenaflex

At arenaflex, we believe our people are our greatest asset. From your first day, you'll have access to hands-on training, mentorship from experienced leaders, and ongoing development opportunities designed to help you grow your career. Many of our store leaders, district managers, and corporate team members began their journeys in roles just like this one. Whether your ambition lies in sales leadership, operations management, visual merchandising, or beyond, arenaflex provides a clear pathway for advancement. We invest in your success through continuous learning, cross-functional exposure, and recognition programs that reward outstanding performance.

Work Environment and Company Culture

arenaflex fosters a vibrant, inclusive, and team-oriented culture where every voice is valued. Our stores are energetic hubs where outdoor enthusiasts come together to share their passions, and our employees are empowered to bring that same enthusiasm to their work every day. We celebrate individuality, encourage collaboration, and are deeply committed to conservation and community involvement. When you join arenaflex, you become part of a family that respects the outdoors, supports local communities, and takes pride in delivering extraordinary experiences to every guest.

Compensation, Perks, and Benefits

We offer a competitive hourly pay range of $17.00 – $22.50, commensurate with experience and qualifications. In addition, full-time team members at arenaflex enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary supplemental benefits
• 401(k) Retirement Savings Plan with company support
• Paid holidays, vacation, and sick time
• Generous employee discounts on retail merchandise, restaurants, and partner experiences
• Access to arenaflex Cares Fund for team members in need
• And much more!

Equal Opportunity Employment

arenaflex is proud to be an equal opportunity employer. All hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state or local laws. If you require an accommodation to participate in the application process, please contact the arenaflex Human Resources team for assistance.

Apply Today and Start Your Adventure

If you're ready to combine your passion for customer service with a career that celebrates the outdoor lifestyle, we encourage you to apply today. Become a valued member of the arenaflex team, where your talents are recognized, your growth is supported, and every day brings new opportunities to make a difference. We look forward to welcoming you to arenaflex — where the outdoors come alive and every guest feels like part of the family.