[Remote] Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. BGIS is a leading provider of customized facility management and real estate services. The Strategic Account Manager is responsible for achieving client retention and renewal through quality relationship building and maintenance, while delivering on client business objectives and ensuring compliance with deliverables.

Responsibilities

• Develop and maintain personal relationships with key client stakeholders
• Manage and grow the existing clients and growing current contracts
• Manage client communications, conflict resolution, and compliance on client deliverables
• Ensure client objectives and concerns are dealt with in a thoughtful and effective manager, informing senior business leadership of any problems that may arise
• Monitor progress to ensure KPIs (key performance indicators) are reached and that the achievements are communicated and the BGIS goals evolve with the client
• Partner with multiple contacts to manage overall product/project delivery schedule, client deliverables and cross department deliverables
• Act as an escalation point for resolving complex client requirements
• Demonstrate responsibility for overall financial performance of business activities
• Communicate the importance of safety and environment considerations in all work performed by BGIS
• Contribute to the completion of other key initiatives as assigned
• Lead client growth by identifying and pursing expansion opportunities for existing clients while collaborating with Senior Director Program Management aligning with business goals
• Renew and expand services with assigned client base
• Identify, implement, and communicate process improvements on client interactions and the process of securing future contracts

Skills

• Bachelor's Degree in business, engineering, construction, management, or equivalent work experience
• Minimum 4 years applicable work experience in the HVAC or facilities management industry
• Minimum 5 years of experience with account management
• Excellent verbal and written communication skills
• Ability to collaborate in a teamwork environment with internal and external contacts
• Problem Solving skills to identify root cause issues and take appropriate steps for resolution
• Time Management focus to balance multiple competing priorities
• Relationship building to maintain current clients and measure KPIs (key performance indicators)
• Intermediate working knowledge of Microsoft Word, Excel, Outlook, and Project required
• Working knowledge of SharePoint preferred
• Knowledge of CRM a plus
• Ability and willingness to travel
• Current valid driver's license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement

Company Overview