[Remote] Associate Sales Manager
Note: The job is a remote job and is open to candidates in USA. TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. The Associate Sales Manager plays a pivotal role in customer engagement, focusing on nurturing client relationships and driving new sales opportunities while ensuring outstanding customer experiences.
Responsibilities
- Serve as the primary point of contact for inbound and outbound customer communications via phone, email, chat, and other digital platforms
- Build and nurture long-term relationships with clients, ensuring a positive customer journey from initial inquiry through post-sale support
- Conduct regular follow-up activities to maintain engagement and uncover emerging customer needs
- Resolve customer inquiries, complaints, and issues swiftly, turning challenges into opportunities to enhance satisfaction and loyalty
- Identify and pursue new sales opportunities by understanding customer requirements and promoting suitable products or services
- Collaborate closely with the field sales team to coordinate strategies and share market intelligence
- Develop and deliver persuasive sales presentations and proposals tailored to specific customer profiles
- Utilize CRM systems to document interactions, manage leads, and track progress through the sales funnel
- Consistently achieve or exceed sales targets and key performance indicators (KPIs)
- Monitor and report on sales metrics, customer feedback, and market trends to inform business decisions and continuous improvement initiatives
- Maintain up-to-date and accurate records in all relevant systems and documentation platforms
- Provide expert guidance on product features, pricing, and availability to assist customers in making informed purchasing decisions
- Deliver training and onboarding support to new customers, ensuring a smooth transition and high adoption rates
- Gather and relay customer feedback to the product and marketing teams for ongoing enhancement of offerings
- Stay current on industry trends, product developments, and competitive landscape to provide relevant and timely advice to customers
- Participate in ongoing training, workshops, and professional development activities to sharpen sales and customer care skills
- Actively contribute to the refinement of sales processes and customer care best practices within the organization
Skills
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field (preferred but not always required)
- Proven experience in inside sales, customer care, or sales operations—ideally within a business-to-business (B2B) or business-to-consumer (B2C) environment
- Strong verbal and written communication skills, with the ability to build rapport and trust with diverse stakeholders
- Proficient with CRM systems (such as Salesforce, HubSpot, or Microsoft Dynamics) and other sales enablement tools
- Demonstrated ability to manage multiple priorities, work under pressure, and meet deadlines with minimal supervision
- Excellent problem-solving skills, attention to detail, and a commitment to continuous improvement
- Solid organizational and time management abilities
- Positive attitude, adaptability, and eagerness to contribute to a collaborative team environment
Benefits
- A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
Company Overview
Company H1B Sponsorship