Customer Service Representative – Aftermarket Order & Invoicing Specialist – Supporting Global Water Technology Solutions at arenaflex

About arenaflex – Pioneering Sustainable Water Solutions

arenaflex is a worldwide leader in water recovery, treatment, and reuse. With a heritage of engineering excellence, we design, supply, and service a broad portfolio of water systems and monitoring equipment that serve critical industries such as pharmaceuticals, food & beverage, microelectronics, municipal utilities, and industrial wastewater management. Our innovative product line includes advanced total organic carbon (TOC) analyzers, certified reference materials, and cutting‑edge endotoxin analyzers that set the benchmark for accuracy and reliability. At arenaflex, we combine superior technology with a relentless focus on quality, service, and application support, creating a workplace where technical expertise meets customer‑centric values.

Why This Role Matters

In the fast‑growing aftermarket segment, accurate order processing and invoicing are the backbone of customer satisfaction and financial health. As a Customer Service Representative – Aftermarket Order & Invoicing Specialist, you will be the trusted liaison between arenaflex’s technical service teams and our global client base. Your meticulous attention to detail will ensure that every part, service, and analytical instrument reaches the customer on time, with flawless billing, thereby reinforcing arenaflex’s reputation for reliability and excellence.

Key Responsibilities

Order Management & Processing

• Receive, review, and enter customer orders for aftermarket parts, service contracts, and 24/7 technical support, ensuring compliance with internal policies and pricing guidelines.
• Validate order details, pricing structures, and customer information against contract terms and product catalogs.
• Coordinate with the Process Analyst team to handle PGI (Post‑Goods Issue) for 24/7 items when service eligibility criteria are met.
• Maintain up‑to‑date records of all transactions within the SAP ERP environment, guaranteeing data integrity and audit readiness.

Invoicing & Financial Reconciliation

• Create accurate invoices for all aftermarket transactions, including LTSA (Long‑Term Service Agreements), Bridge, and IX product lines.
• Reconcile invoices with incoming payments, monitor aging reports, and proactively follow up on outstanding balances.
• Generate detailed sales, inventory, and performance reports for internal stakeholders and senior management.
• Identify, investigate, and resolve billing disputes, collaborating with finance, sales, and technical teams to achieve swift resolutions.

Customer Interaction & Support

• Serve as the primary point of contact for customer inquiries related to orders, invoices, and payment status, delivering prompt and courteous service.
• Assist customers with portal uploads, ensuring that documentation is correctly filed and accessible.
• Provide guidance on invoicing procedures, payment terms, and credit policies, helping customers navigate arenaflex’s processes with confidence.

Process Improvement & Collaboration

• Partner with cross‑functional teams—including sales, engineering, logistics, and finance—to streamline order‑to‑cash workflows.
• Identify opportunities for automation and efficiency gains within SAP, proposing enhancements that reduce manual effort and error rates.
• Participate in continuous‑improvement initiatives, sharing best practices and contributing to the development of standard operating procedures.

Essential Qualifications & Experience

• Minimum of 2 years of hands‑on experience in order processing, invoicing, or a closely related function within a manufacturing or technology environment.
• Demonstrated proficiency with ERP systems, preferably SAP, and a solid understanding of its financial and logistics modules.
• Working knowledge of fundamental accounting principles, including accounts receivable, revenue recognition, and reconciliation techniques.
• Experience using Customer Relationship Management (CRM) tools to track interactions and maintain accurate customer records.
• Proficiency in Google Workspace (Docs, Sheets, Slides) for reporting, data analysis, and collaborative communication.
• Strong written and verbal communication skills, with the ability to convey complex information clearly to internal teams and external customers.
• Exceptional attention to detail, ensuring high‑accuracy data entry and error‑free documentation.
• Effective time‑management and organizational abilities, capable of juggling multiple priorities in a fast‑paced environment.
• Team‑oriented mindset with a willingness to support colleagues across departments during peak periods or special projects.

Preferred Education & Additional Skills

• Bachelor’s degree in Business Administration, Accounting, Finance, or a related discipline.
• Advanced SAP certification or demonstrable experience with other ERP platforms (e.g., Oracle, Microsoft Dynamics).
• Familiarity with water‑treatment industry terminology, product lines, and service contracts is a distinct advantage.
• Experience in handling high‑value technical equipment invoicing, such as analytical instruments or specialized monitoring devices.
• Ability to analyze financial data, spot trends, and recommend actionable improvements.
• Fluency in additional languages (e.g., Spanish, French, Mandarin) to support arenaflex’s global customer base.

Core Competencies & Personal Attributes

• Customer‑Centricity: A genuine desire to exceed customer expectations and build lasting relationships.
• Analytical Thinking: Ability to dissect complex order scenarios, identify root causes of discrepancies, and propose logical solutions.
• Integrity & Confidentiality: Commitment to handling financial data with the utmost discretion and ethical standards.
• Adaptability: Comfort working in a hybrid environment, balancing remote productivity with collaborative office interactions.
• Continuous Learning: Eagerness to stay current on industry trends, SAP updates, and best practices in invoicing and order management.

Career Growth & Development Opportunities

arenaflex invests heavily in the professional development of its employees. In this role, you will have access to:

• Structured onboarding and mentorship programs that accelerate your mastery of SAP and arenaflex’s service portfolio.
• Internal training courses covering advanced financial analytics, process‑optimization methodologies, and customer‑experience design.
• Opportunities to transition into senior finance, supply‑chain, or customer‑success leadership positions as you demonstrate expertise and initiative.
• Cross‑departmental project assignments that broaden your business acumen and expose you to the full lifecycle of water‑technology solutions.
• Support for industry certifications (e.g., Certified SAP Associate, Certified Management Accountant) through tuition reimbursement.

Work Environment & Culture at arenaflex

Our hybrid work model blends the flexibility of remote work with the collaborative energy of an on‑site office. Whether you are at your home desk or in our modern office space, you will experience:

• A diverse, inclusive community that values each individual’s perspective and encourages open dialogue.
• Team‑building events, virtual coffee chats, and knowledge‑sharing forums that foster camaraderie across global locations.
• State‑of‑the‑art collaboration tools, ergonomic workstations, and a supportive IT infrastructure.
• Commitment to sustainability—arenaflex’s core mission is to protect water resources, and employees are encouraged to participate in environmental stewardship initiatives.
• Transparent leadership that regularly communicates company goals, performance metrics, and strategic direction.

Compensation, Benefits & Perks

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Market‑aligned base salary with performance‑based bonuses tied to individual and team achievements.
• Comprehensive health, dental, and vision insurance plans for you and eligible dependents.
• Retirement savings options, including a 401(k) match program.
• Generous paid time off, parental leave, and flexible scheduling to support work‑life balance.
• Professional development stipend, tuition assistance, and access to an extensive library of online courses.
• Employee assistance program (EAP), wellness initiatives, and fitness‑center memberships.
• Technology allowance for home‑office setup and ongoing equipment upgrades.

Commitment to Diversity, Equity & Inclusion

arenaflex is an equal‑opportunity employer. We celebrate diversity and are dedicated to creating an environment where every employee feels respected, valued, and empowered to contribute their best work. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

How to Apply

If you are ready to bring your meticulous order‑processing expertise, invoicing acumen, and customer‑service passion to a global leader in water technology, we want to hear from you. Click the link below to submit your application and become part of arenaflex’s mission‑driven team.

Apply Now – Join arenaflex!

Take the Next Step

At arenaflex, your work directly supports the sustainable management of one of our planet’s most precious resources. Join us, grow your career, and make a tangible impact on the world’s water future.