Project Manager

Project Manager Classification: Exempt Location: Virtual Department: Dynamic Works Institute Reports to: General Manager Role Summary The Project Manager is responsible for planning, coordinating, and executing workforce development and learning programs from inception through delivery. This role manages business customers and programs end-to-end, supports digital learning content development, facilitates virtual and live training, and ensures seamless operational execution across program operations, reporting, customer partnerships, and technology platforms. Ideal candidates are highly organized, detail-oriented, and proactive, with strong communication skills and the ability to manage multiple priorities across customer-facing and internal teams.

Key Responsibilities

Program & Client Management

• Own program schedules, deliverables, communications, and customer relationships.
• Lead kickoff meetings, clarify scopes, track assignments, and coordinate internal and external contributors.
• Manage assigned accounts (internal and external), ensuring consistent communication and alignment.
• Partner with internal stakeholders (sales, operations, finance, and program leadership) to align scope, timelines, and resourcing; communicate tradeoffs and manage expectations.
• Oversee cohort setup, trainer assignments, calendars, attendance tracking, and logistics.
• Monitor customer needs, follow up on training requirements, and recommend technology solutions when needed.
• Utilize project management processes and maintain updated project plans and documentation.
• Keep CRM or sales software (e.g., Salesforce) updated with program data.

People Management & Cross-Functional Leadership

• Directly manage a team of trainers, coaches, content developers, and/or program operations staff; set goals, clarify roles, and ensure accountability to program outcomes.
• Recruit, onboard, train, and develop team members; provide ongoing coaching, feedback, and performance management.
• Conduct regular 1:1s, team meetings, and performance check-ins; support career development and skill building.
• Plan and allocate team capacity across concurrent programs; prioritize work, assign tasks, and adjust resourcing to meet deadlines and quality standards.
• Coordinate work across internal partners (sales, operations, finance, and program leadership) and external contributors to deliver program commitments.
• Identify and mitigate risks related to scope, schedule, quality, and resourcing; escalate issues with recommended options and tradeoffs.

Training Delivery & Facilitation

• Plan, support, and facilitate virtual and live training, coaching sessions, and program workshops.
• Provide oversight for Virtual Works and other learning programs.
• Support trainers and Virtual Success Coaches with materials, logistics, attendance, and prep.
• Assess the effectiveness of trainer and coach performance and provide coaching for continuous improvement.
• Assist in developing lessons, modular content, and micro-learning assets aligned with program objectives.

Content Development & Quality Assurance

• Support development, editing, and quality assurance for digital and live training materials.
• Review modules, perform QA checks, and verify catalog and website accuracy.
• Manage learning asset packaging and uploading into learning platforms (e.g., Appinium).
• Maintain project boards and workflows across content developers and contributors.
• Research and recommend modern training strategies, systems, and technology for improved delivery.

Operations, Reporting & Analytics

• Track program usage, performance metrics, budgets, and financial health.
• Compile recurring reporting, dashboards, and summaries for leadership and clients.
• Manage Salesforce operational tasks: quotes, orders, payments, seat management, expiration tracking, and renewals.
• Maintain structured file organization in cloud systems (e.g., Dropbox).
• Ensure SOP documentation, continuous improvement, and root-cause analysis activities.

Administrative & Contractor Management

• Select, onboard, and coordinate contract staff (writers, instructional designers, voice talent, trainers).
• Ensure timely creation and execution of contracts, agreements, and SOWs.
• Provide performance input and resolve interface issues or conflicts as needed.
• Support marketing with assets, conference materials, events, and RFP contributions.
• May support sales enablement activities, including scoping calls, solutioning input, and coordination of training program details needed for proposals.
• May contribute to RFP/RFI responses by gathering program information, drafting operational sections, and coordinating inputs, timelines, and approvals across internal stakeholders.

Customer & Stakeholder Communication

• Communicate via multiple modalities including chat, phone, video, text, shared workspaces, and virtual meeting tools.
• Deliver exceptional customer service aligned with organizational values.
• Gather ongoing customer feedback to evaluate and align training offerings with workforce needs.

Qualifications

Education

• Bachelor's degree required (Business, Education, Communication), or related field preferred).
• Master's degree preferred.
• Workforce Development experience is a plus.

Experience

• 3–4+ years in project or program management, training development, or operations.
• Experience developing and delivering virtual and live training sessions, including competency testing.
• Experience managing direct reports and leading team performance in virtual environments; experience managing contractors is a plus.
• Demonstrated background in e-learning development, presentations, proposals, and instructional design support.

Skills & Competencies

• Strong project management and organizational skills.
• Exceptional communication (written, verbal, and virtual).
• Advanced computer literacy; proficiency with Microsoft Office and cloud systems.
• Skilled with virtual communication platforms (Zoom, GoToMeeting, Teams, etc.).
• Experience with learning platforms (Appinium preferred).
• Ability to analyze and present solutions for complex problems.
• Strong customer service orientation and interpersonal skills.
• High attention to detail and ability to manage multiple priorities simultaneously.

Physical & Work Environment Requirements

• Ability to carry/lift up to 10 lbs regularly and 25 lbs occasionally.
• Manual dexterity for computer and office equipment.
• Primarily remote/office environment with occasional travel

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