Senior Data Entry & Voice‑of‑Customer Analyst – Live Chat, Remote – $35 per Hour – 2024 – Dominican Republic

About arenaflex – Pioneering Customer Insight at Scale

arenaflex is a global leader in delivering world‑class financial services and innovative customer experiences. With a heritage of more than a century, we have built a reputation for integrity, inclusivity, and relentless focus on the needs of our members and partners. Our mission is to empower people and businesses to thrive by listening to their voices, translating insights into action, and creating value across every touchpoint. As part of our continued expansion into the Caribbean and Latin America, arenaflex is looking for passionate, data‑driven professionals to join our dynamic Customer Listening Team and help shape the future of the Voice‑of‑Customer (VoC) program.

Why This Role Matters

The Senior Data Entry & Voice‑of‑Customer Analyst plays a critical role in the transformation and innovation of arenaflex’s VoC methodology. You will be at the intersection of data engineering, analytics, and business strategy, ensuring that the massive volume of survey data we collect—from over 5 million responses each year—becomes actionable intelligence that drives product improvements, operational excellence, and superior member experiences.

Key Responsibilities

• Collaborate with cross‑functional utility teams to gather, refine, and document business requirements for VoC data pipelines.
• Design, develop, and maintain robust data models that support high‑volume statistical processing and standardized metric definitions.
• Leverage big‑data technologies such as Hadoop, HDFS, MapReduce, Hive, Spark, and Python to deliver batch and real‑time analytics solutions.
• Implement rigorous testing frameworks to ensure data quality, accuracy, and reliability across diverse use cases.
• Provide technical guidance and best‑practice recommendations to improve efficiency within the large‑scale data ecosystem.
• Drive the end‑to‑end lifecycle of VoC analytics, from data ingestion and transformation to visualization and storytelling.
• Partner with product owners, agile delivery teams, and external vendors (including Qualtrics) to translate functional requirements into technical deliverables.
• Automate repetitive tasks and develop tools that streamline data processing, reducing manual effort and error rates.
• Support the creation of dashboards and reporting solutions that enable stakeholders to monitor key performance indicators (KPIs) and make data‑driven decisions.
• Participate in agile ceremonies, sprint planning, and retrospectives to continuously improve delivery cadence and product quality.

Essential Qualifications

• Minimum 3 years of hands‑on experience with Hive/Hadoop, PySpark, Python, and shell scripting in a production environment.
• Proven track record of building and optimizing data pipelines for large‑scale analytics workloads.
• Strong understanding of statistical concepts and experience applying them to real‑world business problems.
• Demonstrated ability to work collaboratively with product managers, business analysts, and engineering teams.
• Experience with agile development methodologies and delivering incremental value in short sprints.
• Excellent communication skills in English; proficiency in Spanish is a plus given the Dominican Republic location.
• Self‑motivated, detail‑oriented, and capable of managing multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Advanced degree (MSc or PhD) in Computer Science, Data Science, Statistics, or a related field.
• Familiarity with Qualtrics survey platform and integration techniques.
• Experience with cloud platforms (AWS, Azure, or Google Cloud) and containerization (Docker, Kubernetes).
• Knowledge of data visualization tools such as Tableau, Power BI, or Looker.
• Previous exposure to financial services or fintech environments.

Core Skills & Competencies

• Technical Proficiency: Mastery of big‑data processing frameworks, Python programming, and data modeling.
• Analytical Mindset: Ability to interpret complex datasets, identify trends, and translate findings into strategic recommendations.
• Collaboration: Strong interpersonal skills to partner effectively with diverse stakeholders across the organization.
• Problem‑Solving: Proactive approach to troubleshooting, root‑cause analysis, and continuous improvement.
• Adaptability: Comfort with evolving technologies and willingness to learn new tools and methodologies.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Senior Data Entry & Voice‑of‑Customer Analyst, you will have access to:

• Mentorship programs with senior data scientists and technology leaders.
• Sponsored certifications in cloud platforms, data engineering, and advanced analytics.
• Opportunities to lead high‑visibility projects that influence global product strategy.
• Cross‑functional rotations that broaden your expertise across marketing, risk, and operations.
• Regular knowledge‑sharing sessions, hackathons, and innovation labs.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $35 per hour, commensurate with experience and market benchmarks.
• Performance Bonuses: Quarterly incentive plans tied to individual and team outcomes.
• Retirement Savings: Company‑matched 401(k) or equivalent pension contributions.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus access to on‑site or virtual wellness programs.
• Flexible Work Arrangements: Remote‑first model with optional hybrid or onsite options based on role requirements.
• Parental Leave: Generous paid parental leave policies that support new parents.
• Employee Assistance: Confidential counseling services through the arenaflex Well‑Being App.
• Learning Stipends: Annual budget for courses, conferences, and professional memberships.
• Global Mobility: Opportunities for international assignments and travel.

Work Environment & Culture at arenaflex

Our culture is built on the pillars of inclusion, integrity, and innovation. At arenaflex, you will find:

• A diverse, collaborative community where every voice is heard and valued.
• Transparent leadership that encourages open dialogue and feedback.
• Employee resource groups that foster belonging and professional growth.
• State‑of‑the‑art collaboration tools that enable seamless remote teamwork.
• A commitment to sustainability and social responsibility, with initiatives that give back to local communities.

How to Apply

If you are ready to make a meaningful impact on arenaflex’s Voice‑of‑Customer program and advance your career in a supportive, forward‑thinking environment, we want to hear from you. Click the link below to submit your application and join a team that is shaping the future of customer experience.

Apply Now – Become a Part of arenaflex!

Join arenaflex – Your Next Career Chapter Starts Here

At arenaflex, we believe that great ideas come from great people. By combining your technical expertise with our global reach and commitment to excellence, you will help us turn raw data into actionable insight, driving better outcomes for millions of customers worldwide. Take the next step in your professional journey—apply today and become a catalyst for change at arenaflex.