[Remote] Director, Operations Learning Process Enablement
Note: The job is a remote job and is open to candidates in USA. Mindlance is seeking a Director of Operations Learning Process Enablement to lead the strategy for high-impact learning solutions. This role focuses on bridging instructional design, systems implementation, and operational effectiveness, ensuring learning initiatives align with business goals and foster engagement through learning-centered design.
Responsibilities
- Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows, prioritize processes, and increase efficiency
- Develop process documentation, SOPs, and enablement toolkits that standardize how content is developed, approved, and deployed across teams
- Lead initiatives to improve the usability, accessibility, and performance of learning experiences delivered via LMS and related systems
- Collaborate with Operations, Product and Program partners to convert complex processes into learner-ready assets and workflows aligned to organizational goals
- Lead the design, implementation and oversight of learning content and systems governance policies including content lifecycle, training repository updates, and content revision SOPs
- Establish intake and prioritization processes for learning-related requests ensuring clear alignment with enterprise and learning goals
- Serve as a liaison to Operations, Product and Program teams to ensure processes remain smooth, systems are nimble and efficient with governance structures established by the Ops L&D and Knowledge Management teams
- Monitor and report on training creation, engagement, and user feedback to establish impact measurements for ongoing metrics and to inform strategic updates
- Oversee the planning, execution, and evaluation of cross-functional learning enablement projects from intake to post-launch
- Develop and maintain project plans, timelines, and risk mitigation strategies for enablement initiatives and process enhancements
- Lead stakeholder forums and working groups to ensure transparency, accountability, and shared ownership in enablement projects
Skills
- Ability to lead cross-functional teams and translate business processes into actionable workflows and enablement plans
- Excellent written and verbal communication, stakeholder facilitation, and change management skills
- Learning operations, process management, program enablement, or project management within a matrixed organization
- Strategic thinker with the ability to balance big-picture planning with tactical execution
- Track record in building scalable governance frameworks and optimizing learning or knowledge systems (preferably LMS platforms like LearnUpon)
- 5+ years of experience in learning operations, process management, program enablement, or project management within a matrixed organization
- Strong track record in building scalable governance frameworks and optimizing learning or knowledge systems (preferably LMS platforms like LearnUpon)
- Demonstrated ability to collaborate with cross-functional teams and translate business processes into actionable workflows and enablement plans
- Proficiency in tools such as Confluence, JIRA, Articulate 360, and project management systems (e.g., Asana, Smartsheet, or MS Project)
- Knowledgeable in content authoring tools with AI integrations and review processes
- Excellent written and verbal communication, stakeholder facilitation, and change management methodology and skills
- Strategic thinker with the ability to balance big-picture planning with tactical execution
- Proven ability to build relationships and influence others to action
- The ability to travel 4-6 times a year to client's offices or on behalf of client's business
- Authorization to work in the United States
Company Overview