[Hiring] Patient Access Specialist @Springfield Clinic
Role Description The Patient Access Specialist – Telecom is responsible for facilitating patient access services by managing incoming calls, assisting clinic customers at first point of contact, and streamlining clinic-wide communications. Job Relationships
- Reports to the Patient Access Supervisor - Telecom Principal Responsibilities
- Answer all incoming telephone calls to the clinic, identify the need of the caller, and route the call to the proper department with efficiency and accuracy.
- Demonstrate an advanced knowledge of the organization, the locations of departments, satellite locations, and hours of operation for 350+ providers.
- Perform overhead paging and maintain open communication between personnel and departments during an emergency or code situation.
- Perform 24-hour answering service to all clinic providers, administration, IT, facilities management, and other departments and offices.
- Must demonstrate the ability to change on-call and enter exceptions.
- Perform research for management.
- Perform TeleNurse Intake duties when necessary, such as identifying patients requesting TeleNurse services, locating the correct patient in EHR and Triage system, verifying patient information, and updating any changes/registering new patients in EHR.
- Route emergency calls to the office nurse/TeleNurse in accordance with the emergency procedure.
- Adhere to patient service standards.
- Maintain a positive attitude and professional behavior in working to achieve departmental goals.
- Responsible for continuing education and adhering to appropriate workflow processes.
- Report any workflow problems/complaints to the Manager.
- Comply with the Springfield Clinic incident reporting policy and procedures.
- Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
- Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
- Perform other job duties as assigned.
Qualifications
- High School graduate or GED required.
- Minimum of one (1) year of medical office and/or phone experience preferred.
Requirements
- Required to reside within a 40-mile radius of Springfield, IL.
- Proficient and accurate typing skills required.
- Knowledge of medical terminology is preferred.
- Deductive reasoning.
- Ability to work under pressure with accuracy.
- Excellent attendance in previous work environment.
- Demonstrates intermediate computer skills and knowledge of computer software programs.
- Effective verbal, written, and interpersonal communication skills. Working Environment
- Office type environment requiring extended periods of sitting. PHI/Privacy Level
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