Technical Writer & Content QA Specialist: 26-01219
Primary Skills: Technical Writing Advanced, AI QA Expertise, Content Strategy Intermediate, LLM Understanding Intermediate, CMS Management Intermediate Contract Type: W2 Duration: 6+ Months Location: Remote Pay Range: $60 - $70 Per hour on W2 Job Summary: Our client seeks a skilled professional to create and refine internal knowledge base content while rigorously evaluating AI support bot outputs. This role involves a dynamic workflow of writing, testing AI accuracy, and directly addressing content gaps that impact user support. Successful candidates will bridge the technical accuracy of documentation with the intelligent retrieval capabilities of AI systems. Key Responsibilities:
- Develop and update clear, accurate, and discoverable knowledge articles.
- Test and analyze AI support bot responses for correctness and relevance.
- Investigate AI inaccuracies and resolve them by updating or creating content.
- Collaborate with AI development teams to improve system performance.
- Ensure content is optimized for AI parsing and enterprise search.
Must-Have Skills:
- Proven experience in creating technical or help center documentation.
- Ability to critically evaluate AI outputs and trace root causes of errors.
- Understanding of how content structure and plain language benefit AI systems.
Domain Experience: Enterprise IT/Help Desk. ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment . Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team! Apply tot his job Apply To this Job