Customer Support Representative

Support @ MergeCo The Customer Support Team regularly interacts with our users and troubleshoots any issues our customers might face via phone and email. Our goal with Customer Support at Inktavo + OMG is to ensure we are responding efficiently to inquiries and assisting customers in understanding and navigating our software while maintaining top-tier customer support. Day in the Life Manage large amounts of incoming calls and emails Handle customer concerns and provide appropriate solutions Identify and assess customer needs to achieve a high level of satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Work on other service-related projects as they arise Must Haves 2+ years experience in a customer support role Excellent ability to clearly communicate through phone and email High attention to detail with research and investigative skills Ability to multitask Able and willing to work 8 AM - 5 PM CT Monday through Friday Experience with Mac Operating systems, internet services, browser functions and basic software applications SaaS experience a plus eCommerce experience a plus A Few of the Perks Competitive benefits Unlimited PTO Remote work available for U.S.-based candidates 401(k) with employer match Paid parental leave In-office benefits for those local to Dallas, TX: Catered lunches Casual office atmosphere & located in the Design District Fully stocked kitchen Apply To This Job