Associate, Quality

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.

Please note that this role has rotational weekend working.

• Review and evaluate deliverables to ensure compliance with quality standards, guidelines, and client requirements
• Perform detailed quality checks to identify errors, inconsistencies, deviations, and opportunities for improvement
• Assess outputs for accuracy, clarity, completeness, and adherence to defined instructions or style guides
• Provide clear, structured, and constructive feedback to relevant stakeholders to improve quality outcomes
• Document quality findings, observations, and trends using defined quality trackers and reporting tools
• Analyze recurring quality issues and support root‑cause analysis and corrective actions
• Participate in regular quality audits and reviews to assess adherence to processes
• Collaborate with production, operations, and training teams to drive continuous quality improvement
• Support calibration exercises to ensure consistency in quality evaluation standards
• Ensure confidentiality, data integrity, and compliance with internal policies at all times
• Meet assigned timelines while maintaining accuracy and consistency across deliverables

• Bachelors degree in any field
• 1–3 years of experience in quality assurance, review, editing, or audit‑based roles
• Strong attention to detail and analytical mindset
• Good written and verbal communication skills
• Ability to work with guidelines, quality frameworks, and review tools
• Exposure to academic publishing or content quality roles is a plus

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, there will be a recruiter screening round, followed by an assignment, a technical interview and an HR interview.

Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from Anywhere

As a remote-first organization, these are essential attributes we look for in all our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.