Customer Experience Associate
ReSource Pro is a trusted partner in the insurance industry, optimizing performance and driving growth. They are seeking a Customer Experience Associate to provide front-line customer service support related to insurance regulatory compliance and client intake.
Responsibilities
- Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat; answering questions professionally and assisting customers by completing a task or process for them
- Follows established processes and procedures to complete routine regulatory compliance
- Client intake and/or sales support tasks in a timely manner on behalf of the client. This may include gathering and verifying client information, inputting information into a variety of Compliance and/or State web-based systems and forms and complete related reports
- Processing and tracking applications
- Provide exceptional customer service to customers
Skills
- High School diploma or equivalent
- 1-2 years of customer service experience
- 1-2 years of office experience preferred
- Customer-centric mindset; enjoy providing a service and solving customer problems
- Strong written and verbal communication skills
- Process-focused and detail oriented; committed to accurate documentation
- Computer knowledge and proficiency with MS 365– able to learn, utilize, and navigate a variety of external and internal systems
- Previous insurance experience or basic insurance knowledge preferred
- Licensing experience preferred but not required
Benefits
- 100% paid employee health insurance available on Day 1
- Eligible for all medical, dental, and vision benefits on Day 1
- Remote positions are Internet stipend-eligible
- 401k with employer match, vested on Day 1
- HSA/FSA available
- Long Term and short-term disability employer-provided
- Generous PTO plan with paid holidays + floating holidays
- Development and growth opportunities
- Comprehensive wellness program and prioritization of employee health
Company Overview