Bilingual Disability Payment Specialist

Sun Life is a leading provider of health benefits in Canada, dedicated to assisting clients in their pursuit of better health. The Bilingual Disability Payment Specialist will be responsible for calculating and releasing disability benefit payments, processing reimbursements, and responding to client inquiries while promoting a collaborative team environment.

Responsibilities

• Calculate and release Disability Benefit payments
• Process and apply reimbursements from various sources such as CPP/QPP, WSIB, CSST, etc
• Review and comprehend contractual provisions
• Assist and develop repayment plans for overpayments
• Respond proactively to client inquiries or concerns
• Handle inbound and outbound calls
• Create an environment that promotes team member accountability and autonomy
• Represent Sun Life professionally, internally and externally, and work well with partners and clients
• Identify and suggest opportunities for process improvements

Skills

• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide
• Strong customer service experience with a Client-focus mindset
• Tech-savvy with the ability to navigate multiple screens simultaneously and toggle efficiently between various programs and systems
• Active listening skills towards our Plan Members and Plan Sponsors
• Detail-oriented with an ability to work with numbers, as the role involves calculating payments
• Organizational and time management skills
• Thrive in a fast paced, high-volume production environment
• Able to apply critical thinking to solve complex problems
• Ability to take initiative and demonstrate sound judgement
• Resilience while taking on new responsibilities or handling difficult situations
• Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth!
• Teamwork and collaboration

Benefits

• Comprehensive benefits
• Paid vacation based on experience and additional days to support family care and personal emergencies
• Retirement & stock investment
• Pay for performance reward
• Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
• Investment in not-for-profit organizations that are important to you.

Company Overview