Entrenchment Banker- Affluent Clients

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To proactively promote a virtual/remote relationship-based offering by being a dedicated and primary point of contact for clients in the Prestige/Executive Banking segment (and Private Banking where required), through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.

• Promotes and pro-actively solutions a range of banking offerings and solutions to meet the financial needs of customers in line with the segment value proposition. 
• Resolves customer requests tactfully and within set service level agreements (SLA’s), whilst not compromising the client or the bank’s interests / reputation.
• Conducts a financial needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet their needs and priorities. Acquires and opens new accounts and cross sells additional products and services in line with customer needs by identifying and referring sales leads to other business stakeholders (where relevant).
• Pro-actively manages portfolio to maximise revenue for the Bank, minimises costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank.
• Educates customers with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, cash, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g., minimum account balances, provision for debit orders and cheque payments, etc

• First Degree Business Commerce
• 3-4 years experience in sales and relationship management of clients and able to drive profitability and build relationships.
• Proven sales track record in the financial services industry.
• Knowledge of the bank’s products, services and digital platforms.

Behavioural Competencies

• Adopting Practical Approaches
• Articulating Information
• Convincing People
• Documenting Facts
• Interacting with People
• Managing Tasks
• Meeting Timescales

Technical Competencies

• Banking Process & Procedures
• Client Retention
• Cross and Up-Selling
• Customer Understanding (Business Banking)
• Financial Industry Regulatory Framework
• Product Knowledge (Business Banking)
• Risk Identification