Experienced Customer Service Representative – Remote Work Opportunity with arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that make a real difference in people's lives. As a Customer Service Representative, you'll play a vital role in helping our customers navigate their pharmacy benefits, resolve issues, and access the support they need. We're seeking a highly skilled and compassionate individual to join our team, working remotely from the comfort of your own home.

About arenaflex

arenaflex is a global Health Service company dedicated to helping people improve their health and vitality. We believe in the power of human connection and strive to make a positive impact on the lives of our customers, patients, and communities. Our mission is to provide innovative solutions, exceptional service, and a supportive environment that empowers our employees to thrive.

The Role

As a Customer Service Representative, you'll be the face of arenaflex, providing top-notch support to our customers through phone calls, emails, and other communication channels. Your primary responsibilities will include:

• Answering inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits, mail-order pharmacies, or Medicare.
• Taking calls back-to-back while toggling through several applications on multiple screens.
• Attending 100% of trainings and the first 90 days of employment.
• Updating conversion requests and providing shipment status to members.
• Facilitating the transition of requested medications to home delivery.
• Advocating for the member patient by placing phone calls, fax, or other means to physician's office to obtain prescriptions and forward to pharmacy for fulfillment.
• Obtaining new prescriptions from physician's office and recording approval status.
• Serving incoming calls from doctors' offices.
• Ensuring accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance, and reduce potential legal concerns.
• Resolving questions and/or issues that may be preventing shipment of an order.
• Upholding quality and productivity standards on all transactions.
• The customer service representatives must ensure complete and accurate documentation into the appropriate systems to maintain quality and to meet regulatory requirements.
• Using active listening skills when the members express concerns about medication coverage or costs and offering the members options for a starting coverage review to meet regulatory requirements.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Learning and demonstrating understanding of call handling which includes compliance expectations and system navigation through several applications.

What You'll Gain

* Enjoy a

work-from-home

lifestyle where you can virtually connect with coworkers and customers.

• Help patients understand their pharmacy benefits better.
• Help us keep track of our patient interactions.
• Ensure patients are equipped with the best advice.
• Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
• Participate in an annual bonus plan.
• Enjoy a comprehensive range of benefits, with a focus on supporting your whole health, including medical, vision, dental, and well-being and behavioral health programs.
• Take advantage of 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays.

Requirements

* High School diploma or equivalent required.

• At least 2-3 years of relevant experience in Healthcare and/or Call Center.
• A dedicated workspace with no distractions is required.
• Tech Savvy – Strong computer skills including Microsoft Office.
• Strong organization skills, written, and verbal communication skills.
• Ability to provide exceptional listening and customer service skills; remain calm and helpful even when dealing with difficult callers.
• Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions.
• Ability to work a flexible schedule including Night and/or weekends.
• Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

What We Offer

* Competitive hourly rate of $17 - $23 USD per hour, depending on relevant factors, including experience and geographic location.

• A supportive and inclusive work environment that values diversity, equity, and inclusion.
• Opportunities for professional growth and development through training and mentorship programs.
• A comprehensive range of benefits that support your physical, emotional, and financial well-being.

Join Our Team

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to our arenaflex family. Apply to this job Apply for this job