Experienced Customer Service Agent, Cross Functional – Aviation Industry

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Agent, Cross Functional, you'll play a vital role in shaping the future of our aviation industry. We're seeking a motivated, reliable, and customer-focused professional to join our team in a dynamic and fast-paced environment.

About arenaflex

arenaflex is a leading aviation company that operates with a strong sense of purpose and a commitment to excellence. Our team is dedicated to providing industry-leading service to our customers and airline partners, and we're looking for talented individuals who share our passion for aviation. At arenaflex, we believe that everyone, regardless of their job title, is responsible for our success. We celebrate our accomplishments together, learn from our mistakes, and hold each other accountable. We work as a team, care for each other, and strive for excellence in everything we do.

Job Summary

As a Customer Service Agent, Cross Functional, you'll be responsible for providing exceptional customer service to passengers, airline partners, and other stakeholders. You'll work in a fast-paced environment, handling a variety of tasks, from assisting passengers with special needs to operating the Jetway and guiding/parking aircraft. This is a full-time position based in Remote, with a competitive salary and a range of benefits, including paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network.

Key Responsibilities

* Assist passengers in boarding and disembarking flights

• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work together as a team to provide excellent customer service and meet corporate objectives

Essential Qualifications and Competencies

* Successful completion of training course

• Ability to meet company goals and customer expectations in a high-energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask
• Physical ability to lift 70 pounds regularly and work in a variety of weather conditions

Preferred Qualifications

* Previous airline experience

• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Work Environment

* Use of computers, telephones, and other office equipment

• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts, including weekends, nights, holidays, and/or irregular shifts

Physical Requirements

* Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

• Handle objects up to 70 pounds regularly
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

Benefits and Compensation

* Competitive salary, starting at $16.57/Hourly

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available
• Performance-based bonuses and relocation packages, subject to company policy and performance metrics

Application Process

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply. Our application process is simple and easy to follow. Click the link below to apply now and we'll be in touch soon. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Application Deadline

The application deadline for this position is June 28, 2024. Please note that application deadlines occur at midnight on the posted day. We recommend that you plan to have your application to us before 11:59pm the day before the posted deadline to ensure we receive it. Apply for this job