[Remote] Case Coordinator
Note: The job is a remote job and is open to candidates in USA. Sedgwick is a company dedicated to providing meaningful support to individuals facing unexpected challenges. The Case Coordinator role involves delivering excellent customer service and internal support, managing workers' compensation claims while adhering to company guidelines and collaborating with the Clinical Case Management Team.
Responsibilities
- Manage caseload consisting of Workers’ compensation claims under supervision and in collaboration with Clinical Case Management Team
- Collect and document data for Workers’ Compensation Claims while adhering to Case Coordinator Workflow and company guidelines
- Process and facilitate necessary treatment services in accordance with company policy and procedure
- Verifies return to work and remain at work status through routine communication with claim parties and documentation in claim management system
- Utilize telephonic and written communications to accurately report return to work dates in accordance with company policy
- Maintains knowledge of Bureau of Workers’ Compensation rules and laws, workers compensation process, and Sedgwick policies and procedures
Skills
- High School diploma or GED required
- One (1) year case management experience or equivalent combination of education and experience required
- Knowledge of Bureau of Workers' Compensation Mandatory elements
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Highly organizational with excellent time management skills
- Excellent customer service skills
- Ability to work independently and in a team environment
- Ability to manage multiple and changing priorities
- Decision making/problem solving skills
- Ability to meet or exceed Performance Competencies
Benefits
- Medical
- Dental
- Vision
- 401K
- PTO
- Disability
- Life insurance
- Employee assistance
- Flexible spending or health savings account
- Other additional voluntary benefits
Company Overview