Client Services Support Specialist
Plus Relocation is a company that values meaningful and rewarding work, and they are seeking a Client Services Support Specialist to join their team. This role involves providing essential administrative support to the Client Services team, ensuring smooth operations and enhancing the customer experience.
Responsibilities
- Setting up new client initiations quickly and correctly (first impressions matter!)
- Tackling administrative tasks like data entry and document uploads that keep things moving
- Preparing and double-checking relocation and assignment cost projections
- Creating, reviewing, and updating reports for both clients and vendors
- Performing quality assurance audits to keep relocating employee files in tip-top shape
- Managing the Elo inbox — answering routine questions and solving the trickier ones, too
- Spotting opportunities for process improvements and helping us enhance the customer experience
- Showing up consistently and reliably, because your presence makes a difference
Skills
- Minimum 1 year of experience in an administrative or customer service role
- College degree preferred or equivalent experience
Benefits
- Annual discretionary profit-sharing bonus
- Paid floating holiday
- 401(k) retirement contributions
- Multiple medical plan options with a significant portion of premiums paid by the company
- Dental and vision coverage
- Health Savings Account (HSA) with employer contributions
- Paid Time Off (PTO) and paid volunteer hours
- Company-paid life, AD&D, short- and long-term disability insurance
- Employee Assistance Program (EAP)
- Wellness incentives and strengths-based development culture
- Flexible work options (hybrid)
Company Overview