Experienced Customer Support Associate - Work from Home - Kansas City, KS
At arenaflex, we're on a mission to revolutionize the customer support experience by providing top-notch service to our clients and their customers. As a Customer Support Associate, you'll play a vital role in delivering exceptional support and building lasting relationships with our clients and their customers. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative customer contact center that's dedicated to providing a fun, laid-back environment that fosters personal and professional growth. We're a team of passionate individuals who are committed to delivering exceptional service and making a real difference in the lives of our clients and their customers. Our goal is to create a workplace that's not only enjoyable but also challenging and rewarding.
Position Description
We're seeking highly motivated and customer-focused individuals to join our team as Customer Support Associates. As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services that our clients offer through outbound and inbound calls. You'll work with some of the best and most recognized companies in their industries, so professionalism and excellent communication skills are a must!
Key Responsibilities
* Qualify callers for programs, products, or services through outbound and inbound calls
- Provide exceptional customer service and support to clients and their customers
- Build lasting relationships with clients and their customers through effective communication and problem-solving
- Meet or exceed performance metrics and targets
- Stay up-to-date with client products and services to provide accurate and informed support
- Collaborate with team members to achieve shared goals and objectives
Requirements
* High School Diploma or GED is required
- Great Verbal and Written Communication Skills
- Working Knowledge of Windows Based Operating Systems including Google Chrome
- Ability to Demonstrate Product Knowledge once Nesting Period is Complete
- Ability to Adapt in a Fast-Changing Environment
- Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook) that meets these minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better) + Operating System: Windows 10 (32-bit / 64-bit) or higher + RAM: 8GB or more
- Webcam
- High speed internet access with download speed of at least 100 and upload speed of at least 10
- Must have a desk/workstation in a quiet workspace
- Must be able to attend a full 2-week MANDATORY virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)
Benefits
* Remote work
- Remote training
- For Full-time employees ONLY:
+ Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected + 401(k) after 90-day probationary period if elected + PTO after 6 months of employment
What We Offer
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and development programs
- Flexible work arrangements to support work-life balance
How to Apply
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Please submit your application online through our website. We're an equal opportunity employer and welcome applications from diverse candidates. Apply for this job