Senior IO Engineering Consultant - ServiceNow Architect, ITSM, operations

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Create and maintain a detailed view of the current and target architecture; produce Solution Architecture Documents (SAD) with high-level and detailed diagrams
• Align ServiceNow platform capabilities to business strategy, vendor roadmap, and internal roadmaps; lead technology evaluations and proofs of concept
• Provide leadership in implementing new solutions on the ServiceNow platform; contribute to intake governance and architectural guardrails
• Lead platform maintenance, stability, troubleshooting, upgrades, and clone-down activities; ensure code migration discipline and service availability
• Establish monitoring, alerting, incident/problem/change management practices; drive root-cause analysis and post-incident reviews
• Serve as a technical lead for operational engagements (vendor network upgrades, platform analysis, capacity, and performance management)
• Mentor engineers; participate in recruiting, onboarding, and peer reviews to raise platform and engineering quality
• Collaborate with capability owners and platform customers to translate business challenges into actionable design and operational outcomes
• Continuously stay current with ServiceNow releases and integrated technologies; educate team members and stakeholders on new capabilities
• Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability
• Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

• Bachelor’s Degree in Engineering, Computer Science, or related field; or equivalent experience
• 3+ years designing application or platform architectures, producing SADs and technical diagrams
• Experience in ServiceNow platform engineering and/or architecture with demonstrable solution delivery
• Practical experience with Web Services, AJAX, JavaScript/Business Rules, SOAP/REST integrations, and SSO/SAML
• Experience with ITSM processes (Incident, Problem, Request, Change), CMDB and operational runbooks
• Proven excellent stakeholder management and collaboration skills; experience working with global teams

Preferred Qualification

• ServiceNow certifications (e.g., CSA, CIS-ITSM, Architect/Implementation Specialist in various modules)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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