Technical Business Analyst (RPA - Robotic Process Automation)

The Technical Business Analyst serves as a key liaison between business stakeholders and technical teams, translating business needs into clear, actionable requirements that support process improvements, automation solutions, and automation enhancements. This role builds on foundational business analysis skills and requires firsthand experience with requirements elicitation, documentation, a solid understanding of Robotic Process Automation, and collaboration within an agile delivery environment.

Responsibilities

• Works independently on moderately complex initiatives, partners closely with developers and product teams, and contributes to continuous process improvement across the organization
• Work with business partners to develop automation strategies for new and existing, on-premises and cloud-hosted applications
• Responsible for working on automation projects to provide requirements, solution options, process definition documents, and process flow diagrams
• Elicits and documents business and technical requirements that drive key business components through a project or platform enhancement lifecycle
• Collaborates closely with various customers including their immediate project teams, business unit representatives and other technical staff members, often facilitating and coordinating communication among all parties, including vendors
• Gathers and translates business requirements into Automation design specifications or technical tasks using standardized documentation
• Analyze existing processes for automation, participate in design and code reviews, analyze processes for ROI, perform process improvement metrics gathering, and document all automation processes
• Engage with developers and business partners to achieve target outcomes

• Bachelor’s degree in computer science, Information Technology, Business Administration, or equivalent work experience
• 5+ years experience in Information Technology and business/industry
• 5+ years experience working on moderate-to-complex projects or systems
• Experience with conversion of business and functional requirements to use cases, epics, and stories with acceptance criteria
• Solid background with requirements gathering and analysis
• Must be a constant learner with an eye towards continuous improvement
• Strong understanding of the full Software Development Life Cycle (SDLCs), including Scrum and Waterfall
• Understanding with business accounting or insurance is a plus
• Possess risk assessment, problem resolution, negotiation, and influencing skills
• Computer Application Skills
  • MS Office Suite
  • Edge and Chrome browsers
  • Lucid Suite/Visio
  • Jira Cloud
  • Confluence Cloud
  • One RPA language (Automation Anywhere, UiPath, etc.) (nice to have)
  • One structured query language (SQL) (nice to have)
• Excellent oral and written communication skills with ability to explain technology in business terms

H.W. Kaufman Group is a powerful global network of companies dedicated to shaping the future of insurance. With thousands of dedicated professionals across an extensive network of over 60 offices around the world, we lead by offering innovative solutions that are at the forefront of the industry. We are privately owned and thus free from the influence of Wall Street. This allows us the ability to adapt to constantly fluctuating market conditions. From brokerage, underwriting, and real estate to claims, loss control and risk management services, our depth of services is unrivaled.

Equal Opportunity Employer

The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, pregnancy, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.

In addition, Kaufman will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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