Associate Owner Relations Agent

Customer Support Calgary, Alberta Remote, Canada

Description

Why YOU want this position At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.  We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy. The energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.  Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow. We are currently seeking an Associate Owner Relations Agent to join our team working remotely in Canada.  This position will work Monday thru Friday, 8:00 am – 5:00 pm CT.    Performance Objectives 

• Answer incoming oil and gas owner relations phone calls from 8:00 to 5:00 p.m. CST, assisting callers with basic FAQs
• Log owner inquiries into a case tracking system
• Log detailed messages for inquiries that would need to be escalated to more experienced Owner Relations Agents
• Listen to voicemails and log into a case tracking system.

  Competitive Candidate Profile 

• Proficient in navigating CRM tools, ticketing systems, or other platforms efficiently.
• Accurately captures information and follows designated procedures. 
• Articulates words clearly and professionally. 
• Able to calm upset callers and manage tense conversations. 
• Able to handle high call volumes  
• Being consistently available during work hours 
• High School Diploma
• 2+ years of customer service experience
• Proficient in MS Applications

 Physical Demands:

• Ability to sit for long periods, work on a computer with repetitive motions and utilize devices typically found in an office environment.  
• Able to safely lift up to 35 pounds at a time using safe lifting techniques. 
• Ability to communicate effectively with another person.  
• Regular and predictable attendance is required.  
• Ability to work in a remote/work from home environment is required. 
• Travel requirements: 0% or as required for company needs 

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