IT Support Specialist
Headlight is a company transforming mental healthcare, aiming to improve lives through enhanced access to care. The IT Support Specialist will provide technical support for employees, focusing on improving the IT function and supporting clinicians in delivering care.
Responsibilities
- Provide first-level support to end-users for hardware, software, and network-related issues
- Install, configure, and maintain hardware and software components, including desktops, laptops, and printers
- Troubleshoot and resolve technical problems in a timely manner, escalating issues as needed
- Collaborate with IT team members to implement and maintain IT policies and procedures
- Assist in the administration of IT systems, including user account management and access control
- Conduct technology training sessions for employees to enhance their proficiency with IT tools
- Stay current with industry trends and technologies to provide proactive recommendations for system improvements
- Performs other duties as assigned
Skills
- Proven experience as an IT Support Specialist or similar role
- Strong knowledge of Windows and/or Mac operating systems
- Knowledge of Office 365 administration
- Familiarity with networking concepts and troubleshooting
- Excellent communication and interpersonal skills
- Customer-focused with a commitment to providing exceptional service
- Ability to work independently and collaboratively in a team environment
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus
- Experience with EHR (Electronic Health Records) systems a plus
- Experience with Jira/Atlassian suite a plus
Benefits
- Medical, Dental and Vision on the first of the month after employment (based on FT hours)
- Paid Vacation, Sick, and Holiday time
- Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges.
- 401(k) plan with company contribution
- Opportunity to work in a cutting-edge healthcare technology environment
- Professional development opportunities and training
- Collaborative and supportive work culture
- Impactful role contributing to the enhancement of patient care and healthcare processes
Company Overview
Company H1B Sponsorship