[Remote] Patient Access Coordinator
Note: The job is a remote job and is open to candidates in USA. Smarter Technologies is a company known for its positive work environment and support for employee growth. They are seeking a Patient Access Coordinator to handle high-volume inbound calls, schedule patient appointments, and provide support to patients over the phone.
Responsibilities
- Answer a high volume of calls a day using a multi-line phone. (75+ calls/shift - Non-stop Calls)
- Schedule appointments for multiple clinical sites according to client-specific protocols
- Gather & input patient demographic and insurance information into the practice management system
- Report complex clinical issues to the appropriate supervisor/client partner
- Document call activity, outcomes, and other notes as needed in the client system
- Work collaboratively with colleagues to meet the goals and objectives of the department
- Assist callers and navigate them to the appropriate resources
- Must meet attendance and performance standards
Skills
- Customer/patient service skills
- Experience handling a high volume of inbound calls
- Excellent communication skills over the phone
- Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)
- 1+ Year(s) of experience with HIPAA and patient privacy requirements
- 2+ Years of experience with medical terminology, EHR systems, and insurance processes
- 2+ Years of experience in healthcare customer service or clinical support environments
- 2+ Years of experience working in a call center
- EPIC System
- Ability to multi-task in a fast-paced environment with a high degree of attention to detail
Benefits
- 14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)
- Paid Federal Holidays
- Bonus Program (up to $500/month)
- Life Insurance and Long term disability insurance are provided at no cost
- A few different Health Insurance plan options
- 401k plan matching (5%)
Company Overview