Customer Service Representative
Gallagher is a global community focused on providing bold ideas and deep expertise to help clients navigate complexity. The Customer Service Representative will engage callers with responsiveness and care, ensuring their information is handled appropriately while leading them through a guided interview process.
Responsibilities
- Engage each caller by phone with the upmost responsiveness, care, and concern
- Instill confidence with our customers that their information will be handled appropriately and that their experience matters
- Lead customer through a guided interview process and/or follow a scripted set of questions ensuring each question is addressed and accurately captured on a written report
- Pay strong attention to detail to ensure report accuracy and timely submissions
- Hold all reports in strict confidence, both internally and externally
- Demonstrate flexibility as policies, schedules, and people you interact with often change
- Model our core values when interacting with callers: Care, Concern, Compassion, Connection and Confidence
Skills
- High school diploma
- Minimum of 1 year of customer service experience
- Strong typing and basic computer skills
- There will be an assessment assigned
- A quiet, secure home office or workspace to ensure focus and professionalism
- Minimum of 35 WPM typing speed and comfort navigating essential tools like Outlook, Teams, and Genesys phone system
- Passionate about positively impacting others and delivering outstanding service
- Dedicated to creating exceptional customer experiences and achieving strong outcomes
- Highly organized with a keen eye for accuracy
- Committed to punctuality and adhering to scheduled work hours
- Excellent verbal and written communication skills, with the ability to collaborate across all levels and diverse cultures
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
Company Overview
Company H1B Sponsorship